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Improve customer experience by analyzing 100% of customer conversations. Speech analytics and conversation analytics can help call center agents quickly identify customer emotions and react to improve customer satisfaction.

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Five ways tech companies can use customer insights to drive business transformation

Here’s how tech companies can use AI-based conversation intelligence to succeed and improve CX in today’s economy using 100% of omnichannel customer f...

CallMiner Product Innovation Series: July 2023

CallMiner VP of Product Management, Bruce McMahon, shares updates in the 2023.07 release, including the type of data users can collect, as well as how...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Customer experience analytics: 25 expert tips & best practices

Customer experience analytics is the collection of information about customers and how that data is analyzed. Learn customer experience tips from the ...

How is the rising cost of living impacting customer contact demand?

New research released by CCMA (Call Centre Management Association), supported by CallMiner, finds two out of three consumers are happy to be contacted...

34 experts share their favorite examples of new product innovation

Learn more about new product innovations and review some of the most influential innovative products in recent times, according to business experts.

Sentiment analysis & machine learning: 2023 guide

Sentiment analysis and machine learning have become crucial tools for gauging the customer experience. Read this blog to learn how your business can l...

What is conversation analytics?

Conversation analytics uses NLP to help corporations to better understand their customers. Learn more about conversation analytics, as well as its ben...

How to choose the best customer experience platform

An excellent customer experience is vital for building customer loyalty. Find out how to choose the best customer experience platform for your busines...

CallMiner Product Innovation Series: June 2023

CallMiner's VP of Product Management, Bruce McMahon, shares updates from the CallMiner 2023.06 platform release, including AI-based contact summarizat...

What is brand intelligence? Definition, tools & more

Brand intelligence offers deep insights into customers’ needs, wants, and behaviors, and empowers companies to take action to improve customer satisfa...

25 tips for improving customer service in call centers in 2023

Companies that want to improve customer service in the call center may not know where to begin, so we've created a list of 25 tips from call center ex...

Using AI to address five critical business challenges in healthcare

From consumerization to bad debt to staffing shortages, here’s how healthcare organizations can address five of the most critical challenges in 2023 w...

How to choose the best experience management software in 2023

Customer experience management is complex, but the right software can help. Find out how to choose the right experience management software for your b...

CallMiner Product Innovation Series: May 2023

Bruce McMahon, VP of Product Management, shares key updates from CallMiner's 2023.05 release, including the rebrand of CallMiner Alert to CallMiner Re...

What is product innovation? Strategies & best practices

Product innovation is critical for companies to stay competitive. Read this blog to learn more about product innovation, the various types of strategi...

Product Innovation Series: April 2023

Bruce McMahon, VP of Product Management, highlights CallMiner's latest platform enhancements, including new speaker measures by talk time percent and ...

What is customer loyalty?

Gaining a deeper understanding of customer loyalty and the benefits it holds is an important first step to take towards developing your customer base....

What is conversation intelligence?

Read this blog to better understand conversation intelligence, how it works, its benefits, and what to look for when selecting a conversation intellig...

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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