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Learn how artificial intelligence can help call center managers gain insights call and text interactions. Artificial intelligence is at the forefront of call center technology helping call center agents achieve better outcomes.

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5 examples of AI in the contact center

Artificial intelligence (AI) has been transforming the way contact centers operate, delivering tailored customer service to customers. Read about 5 ex...

Improving patient experience with contact center excellence

Delivering exceptional patient care is as important as ever in today’s healthcare landscape. Explore challenges & opportunities in how healthcare cont...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Call center technology trends & best practices for 2025

The future of the call center is exciting, with more opportunities than ever to meet rising customer expectations with AI. Read this blog for 2025 cal...

Using AI to improve customer experience

One of AI's most prominent uses is in customer service, handling tasks like training agents, summarizing customer interactions, and more. Read this bl...

CallMiner Product Innovation Series: Q4 2024

CallMiner's, Bruce McMahon, shares key product updates from Q4 2024. New AI capabilities, including CallMiner AI Assist, add to the long list of AI ad...

10 ways to transform your enterprise with conversation intelligence

Conversation intelligence unlocks the hidden value within contact centers, transforming them from cost centers to essential drivers of business growth...

The evolving role of customer service representatives in today’s modern contact center

Learn more about how call centers have become omnichannel contact centers where customer needs are met through multiple channels, and AI-powered tools...

How AI is reshaping the BPO business model

For the BPO industry, there’s a seismic shift underway. Traditionally seen as cost centers, BPOs are now leveraging AI to transform into strategic val...

CallMiner’s 2024 CX Landscape Report highlights AI’s shift from hype to strategic execution

CallMiner's 2024 CX Landscape Report makes one thing clear — organizations are becoming more intentional and strategic about their use of AI to drive ...

Top tips for evaluating call center training software options

Learn how the call center has been modernized with call center training software that monitors agent performance, provides continuous data insights, a...

32 examples of how AI can improve customer experience

One of the most obvious benefits of AI is its potential to improve CX. Learn how AI has revolutionized companies' ability to engage with customers, an...

How technology is transforming customer experience automation

Businesses often rely on CX automation to help customers quickly and conveniently at different points in the customer journey. Read this blog to learn...

How AI analytics can improve call center performance

This blog explores how AI analytics has improved call centers beyond its basic functions, empowering them to drill down important metrics, review conv...

Five ways AI enhances patient experience in healthcare

Learn how healthcare providers increasingly rely on AI to improve patient experience, enhancing service quality, combating workforce shortages and mee...

10 AI use cases for call center performance and effectiveness

From translating customer conversations in real time to minimizing excess tasks for agents with the goal of boosting productivity, learn how effective...

How to empower frontline employees with AI-driven feedback

Employee engagement is critical to success in customer service. Read how AI-driven feedback and real-time coaching can enhance performance and job sat...

Five strategies to supercharge your sales effectiveness

Sales effectiveness measures how well your team generates leads and closes sales throughout the customer journey. Learn how the right sales strategies...

How to uncover customer insights with data mining software

Read this blog to learn how data mining software can help businesses learn more about their customers and gather insights to shape the future of their...

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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