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How AI is reshaping the BPO business model

For the BPO industry, there’s a seismic shift underway. Traditionally seen as cost centers, BPOs are now leveraging AI to transform into strategic val...

CallMiner’s 2024 CX Landscape Report highlights AI’s shift from hype to strategic execution

CallMiner's 2024 CX Landscape Report makes one thing clear — organizations are becoming more intentional and strategic about their use of AI to drive ...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Top tips for evaluating call center training software options

Learn how the call center has been modernized with call center training software that monitors agent performance, provides continuous data insights, a...

32 examples of how AI can improve customer experience

One of the most obvious benefits of AI is its potential to improve CX. Learn how AI has revolutionized companies' ability to engage with customers, an...

How technology is transforming customer experience automation

Businesses often rely on CX automation to help customers quickly and conveniently at different points in the customer journey. Read this blog to learn...

How AI analytics can improve call center performance

This blog explores how AI analytics has improved call centers beyond its basic functions, empowering them to drill down important metrics, review conv...

Five ways AI enhances patient experience in healthcare

Learn how healthcare providers increasingly rely on AI to improve patient experience, enhancing service quality, combating workforce shortages and mee...

10 AI use cases for call center performance and effectiveness

From translating customer conversations in real time to minimizing excess tasks for agents with the goal of boosting productivity, learn how effective...

How to empower frontline employees with AI-driven feedback

Employee engagement is critical to success in customer service. Read how AI-driven feedback and real-time coaching can enhance performance and job sat...

Five strategies to supercharge your sales effectiveness

Sales effectiveness measures how well your team generates leads and closes sales throughout the customer journey. Learn how the right sales strategies...

How to uncover customer insights with data mining software

Read this blog to learn how data mining software can help businesses learn more about their customers and gather insights to shape the future of their...

How to maximize AI's impact with workflows

Read this blog to learn what it takes to operationalize artificial intelligence (AI) in contact centers and beyond, focusing on the significance of wo...

AI-driven CX in tech: Navigating industry challenges & opportunities

2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and...

Best sentiment analysis tools for 2024 and beyond

Improving CX is critical, and sentiment analysis can empower companies to understand and respond to customers’ feelings and needs. This blog offers ti...

29 examples of AI use in data analytics

ChatGPT and generative AI have captured the attention of individuals and organizations alike. This blog explores the use of AI in data analytics to pr...

What is voice analytics? Definition, tips and best practices

Voice analytics is a valuable tool enabling businesses to gain valuable insights from customer interactions. Learn how the technology can help drive v...

Maximizing customer experience in the omnichannel era

Uncovering channel-specific insights can ensure a seamless customer journey, as well as driving business improvements that make a difference in EX and...

Six AI questions to ask to drive customer service success

Despite all the buzz around AI, most business leaders still struggle to fully understand it. This blog answers six common AI questions to help you und...

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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