Quality Monitoring

Learn how you can automate your call center scorecards and arm [contact center QA team](https://callminer.com/blog/improve-call-center-monitoring) with real insights to achieve better outcomes.

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24 tips for selecting the best text analytics software

Read this blog for expert quotes and tips to help you find the best text analytics software and tools, and maximize their value at your organization.

Three trends impacting the insurance customer experience

From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience whi...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

2023 CallMiner CX Landscape Report highlights growing AI impact on CX

The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX...

How BPOs can use AI to improve quality assurance

Quality assurance (QA) should serve as the baseline for BPOs’ client services. Here’s how to use AI-based conversation intelligence to improve QA and ...

Everything you need to know about an omnichannel contact center

An omnichannel contact center syncs conversations across channels, including email, calls, and social media. Learn how an omnichannel strategy can ens...

CallMiner Named the Only Leader in Conversation Intelligence for Customer Service

Forrester Research has named CallMiner the Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 report, receiving to...

What is experience management (XM)? Definition & strategies

While customer service is important, experience management can create long-lasting, positive experiences that keep customers returning and workers pro...

CallMiner Product Innovation Series: August 2023

CallMiner's VP of Product, Bruce McMahon, shares updates from the 2023.08 release that ensure organizations get flexibility, customization and ultimat...

34 call center & QA professionals share tips for improving call center quality assurance

Hear from 34 call center experts about why call center quality assurance (QA) is crucial for businesses to focus on and how it can boost customer sati...

What is product experience (PX)? Examples, strategies & more

Discover why product experience (PX) plays such a crucial role in the customer journey and how it directly impacts customer retention and satisfaction.

25 speech analytics call center tips & best practices

Speech analytics in the call center is a new, innovative application of AI and has become a crucial tool for businesses seeking to improve customer se...

CallMiner Product Innovation Series: March 2023

Bruce McMahon, CallMiner's VP of Product, shares updates from the 2023.03 release that continue to drive value for customers, including two new measur...

Transitioning to automated QA in a conversation intelligence program

In recent years, QA has evolved with the increased sophistication of conversation intelligence technology. Read this blog to learn how CallMiner suppo...

CallMiner Product Innovation Series: February 2023

Bruce McMahon, VP of Product, highlights updates from the 2023.02 release, including introducing new calibration features that empower organizations t...

Five best practices for effective employee coaching

As we know, a happy employee is a productive employee, and part of that includes making sure they feel like they can successfully do their jobs. Read ...

Top call center metrics your organization should care about

Call center metrics, including call tracking metrics, can make improving operations at your contact center much easier to manage. Read this blog for t...

Tips & strategies to improve frontline agent experience

Agents play a significant role in customer satisfaction. Read this blog for tips and best practices to improve frontline agent experience, including e...

27 Expert Tips for Reducing Product Recalls

Product recalls can have a dramatic impact on both a business's reputation and bottom-line. Read on to hear advice from industry experts on how to red...

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CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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