President & CEO
Mr. Bernard is responsible for setting the strategic direction of CallMiner, driving operational execution, and building a collaborative culture that is the foundation for achieving customer, partner, employee, and investor goals. Paul has over 25 years experience in High Technology and Banking including roles as both Chief Financial Officer and Chief Operating Officer for both early stage privately held companies and later stage public companies. Most recently, he served as COO and CFO of ExaGrid Systems, a $40M global provider of backup storage systems. Prior to that Paul was the CFO of EqualLogic, a primary storage systems provider that grew rapidly to over $100M in sales and was sold to Dell for $1.4 billion. Paul was also the CFO of CareInsite, an early e-health player that went public in 1999 and later sold to WebMd for $2 Billion. Earlier in his career, Mr. Bernard served in senior roles at Thinking Machines, Compugraphic, GCA Corporation, BayBanks, and State Street Bank. He holds an MBA in Finance and Entrepreneurship from the F.W. Olin Graduate School of Business at Babson College and a bachelor’s degree in Business Administration from the University of Rhode Island.
CTO & Founder
As Chief Technical Officer, Jeff Gallino oversees research, language development, and future product direction. Gallino was President and CEO during CallMiner’s first five years. During that time, he led the company to become an internationally recognized and award winning enterprise software company. Jeff has more than 25 years of experience delivering complex software and hardware solutions to enterprise and government customers. Prior to founding CallMiner, Jeff worked at companies like; ThinkEngine Networks, Grant Thornton Consulting, as well as 11 years in the United States Air Force. He holds a BS degree in computer science from the United States Air Force Academy.
As Chief Operating Officer, Adam Walton oversees CallMiner’s services, development, and support teams in the U.S. and U.K. and will be based at the company’s Boston, Massachusetts, office. After training as an accountant, Walton has 20 years of experience in the software application sector. He joined CallMiner from Ingres, the open source relational database company where he was Director responsible for the Benelux region. Prior to Ingres, he was founder and managing director of an on-line performance management software company. From 1994 to 2001, Walton was Head of Sales and then Director of Acquisitions for fast-growing software company, the Cedar Group, where he led the negotiation and integration of a number of successful corporate acquisitions. Walton holds a BSc Honours degree in Economics and Accounting from the University of Bristol.
Chief Financial Officer
Mr. Lane has spent more than 23 years as a finance and accounting professional within the software industry. His experience includes a mix of private and publicly traded companies and includes significant experience in financial reporting, software revenue recognition, systems design and implementations, contract negotiation, international accounting operations and SEC reporting. Mr. Lane has contributed to the success of a number of venture capital backed enterprises, working with companies as they grow from the early revenue stage through significant growth curves and in certain cases through their ultimate sale. Mr. Lane has contributed to the success of Banyan Systems/ePresence, Switchboard, Passkey, Camiant and Tekelec prior to joining CallMiner. Mr. Lane is a 1993 graduate with honors from Framingham State College.
SVP of Sales & Business Development
Tom Wendt is the Sr. Vice President of Sales & Business Development for CallMiner, joining the company in 2012. Tom has over 15 years of leading and growing high technology sales teams. Tom is responsible for the both the US And UK sales operations. Prior to joining CallMiner, Tom worked at Nuance Communications in various sales leadership roles involving Contact Center and speech recognition solutions. Tom holds a Business of Administration from Saint Michael’s College in Winooski VT.
Vice President of Marketing
Scott has 20 years’ experience in software product management, design, and marketing for everything from shrink-wrap consumer applications to enterprise cloud solutions. He introduced the tag-line “Listen to your customers – Improve your business” which is both something he passionately embraces in marketing and product management, and how he articulates the benefit CallMiner Eureka brings to market. Prior to CallMiner Scott was Sr. Director of Global Product Management at MIVA (an internet search marketing company), and Director of Product Management and Marketing for the New Ventures division at Corel Corporation (makers of personal and business software CorelDraw® and WordPerfect®). Scott holds a BScE in Civil Engineering from Queen’s University (Ontario, Canada), and is certified in Pragmatic Marketing and SCRUM.
SVP of Engineering, Product, and Cloud Services
Roderick MacQueen is the Senior Vice President of Engineering, Product, and Cloud Services, leading the Software Engineering, Product Management, Support, and Systems Infrastructure teams. Roderick has over 20 years of experience in both software development and infrastructure management for contact centers. Prior to CallMiner, Roderick was the Vice President of Global Information Systems at the Results Companies, where he expanded the IT and engineering departments to India and the Philippines. Roderick earned his BS in Computer Science from Northern Illinois University.
Sr. Director of Human Resources
Tracy is the Sr. Director of Human Resources and has over 20 years of experience in the HR field from various companies both large and small. Tracy started her career at EMC, then joined Intellidex Systems, LLC, Sybase Inc, and Irrational Games prior to joining CallMiner in 2014 to manage all aspects of HR. Tracy earned a Business Administration degree from Merrimack College in North Andover, MA and holds various HR certifications.
Vice President of Product
As Vice President of Product at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has over 15 years of experience in product management and software development, and has played key product leadership roles through various stages, from startup to major industry players. Prior to CallMiner, Bruce was the was the head of product at KMI, an enterprise SaaS software company, leading the product organization in developing simple, easy to use analytics and risk management products. Bruce has a BA degree from Simon Fraser University, and an MBA from the University of Newcastle.
Vice President of Artificial Intelligence
As the head of Artificial Intelligence, Rick leads the talented team of Data Scientist and AI Engineers that are as passionate about machine learning solutions as he is. Rick and his team are keenly focused on research that does not replace humans, but augments their skill allowing them to excel in partnership with AI. Blending theoretical and practical research he and his team leverage our prodigious data and powerful capabilities to help our clients deliver the return on investment they desire. Over his career Rick has worked in operations and analytics for some of the largest financial institutions, BPO’s and for a brief stint, marketing agencies, but his passion for people and behaviors has always brought him back to call center related analytics. He holds a BS degree in Economics from the Pennsylvania State University.
Vice President of Enterprise Applications and Technology
As Vice President of Enterprise Applications and Technology, Rachel Simone leads a global team responsible for CallMiner’s business systems and applications, creating business value, operational efficiencies, and competitive differentiation. Rachel also works with organizational stakeholders to align and prioritize best-in-class IT initiatives in support of CallMiner’s continuous growth. With 25+ years of experience in simplifying and automating business operations, Rachel has held senior level management roles in companies ranging from private start-ups to corporations with $700+ million in revenue. Prior to CallMiner, Rachel held VP roles at Ipswitch, Dassault Systemes, and DS SolidWorks, among others. Rachel holds a Bachelor of Science degree from Boston University and an MBA from the Suffolk University Sawyer Business School.
Vice President, Research
Michael Dwyer is responsible for integrating state-of-the-art advances in speech recognition and conversational analytics technologies into CallMiner’s suite of industry-leading products. Dwyer joined CallMiner in 2003, and has been integral to architecting and delivering several generations of the Eureka product from concept to customer installation. Prior to joining CallMiner, Dwyer developed facial and fingerprint pattern recognition products along with one of the first sex offender tracking systems in the country at ID Software, and successfully completed the Information Management Leadership Program with GE Corporate. Dwyer holds a Masters degree in computer science from Case Western Reserve University, where he focused on Artificial Intelligence technologies and applications.
Chief of Staff
Debbie serves as CallMiner’s Chief of Staff assisting the senior team in driving organizational change and scalability in the areas of strategy, systems, business process and people development. Debbie’s background includes leadership roles at companies ranging from Data2Logistics & Gartner. Debbie has also held VP and Director-level positions in Internet and Brick and Mortar start-up companies. Debbie holds a Bachelor of Science in International Marketing from Jacksonville State University; an MBA from Nova Southeastern University’s School of Business and a Masters Certificate in IT/IS Project Management from Villanova University.