Why CallMiner?
See how we help you translate customer insights into business value.
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Solutions
With CallMiner, every customer interaction becomes a source of insight and action. Our unique combination of conversation intelligence, AI, and automation elevates CX, improves efficiency, and delivers measurable ROI at scale.
Intelligence is at the core of the CallMiner platform. Capture and analyze 100% of customer conversations to uncover trends and opportunities that inform augmentation and automation decisions.
Frontline teams have harder jobs than ever. The CallMiner platform delivers impactful coaching and real-time guidance, empowering them to focus on what matters most: exceptional customer experiences.
Move beyond basic surveys and clunky IVRs. With insights and advanced AI, CallMiner enables personalized engagement, voice-optimized virtual agents, and proactive outreach that drives satisfaction and loyalty.
What we saw from initial engagements with CallMiner, they listened to our needs and they were open to our ideas and they were willing to collaborate on finding a solution that we required.
Executive of Credit and Data Science, African Bank
CallMiner is a great fit for companies with mature contact center operations that are ready to evolve their programs to be more outcome- and agent-centric.
Our products create value for employees and leaders from the contact center to the C-suite.
Contact Center
Help contact center employees become better and more efficient at their jobs to satisfy customers.
Data Science
Analyze customer interactions to get an accurate understanding of what your customers need.
Executive Management
Connect the dots between customer insights and better business decisions.
IT
Build a culture of improvement with a system that integrates securely and easily with existing technology.
Marketing
Connect the dots between marketing campaigns, customer insights and better business decisions.
Sales
Understand and encourage key sales behavior to close more deals.
