CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
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Develop top-performing agents and sales teams with conversation analytics that gives you the competitive edge.
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Analyze and learn best practices, such as the language and messaging that most appeals to customers and prospects.
Understand what’s working and what’s not in sales conversations and use that knowledge to train and encourage the right behaviors.
Close more deals with fewer interactions by understanding and delivering on what your customers want.
Leverage insights to make better sales decisions and drive pipeline.
Sell better, smarter, and faster with insights gathered from conversation analytics.
Increase customer loyalty and retention by ensuring sales agents understand and meet customer expectations.
Speech analysis helped us establish a lack of value delivery during sales calls and gaps in language fluency. We armed our agents with shorter, more value-driven scripts. Additionally, we provided longer training cycles before agents got on the phone. The results have been great.
Business Analyst, Slimware Utilities
Not only were our sales calls faster, but we were actually getting more money from each call as well.
Director of Operations, Slimware Utilities
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.