Connect the dots between customer insights and better business decisions 

Deep customer understanding gives business leaders – from the contact center to the C-suite – the intelligence and confidence they need to drive business improvement and growth.  

Share knowledge across the enterprise

Ensure that the insights from every customer conversation are leveraged across every business department.

Drive process improvement

Customer insights make it possible to see what’s working and what’s not to improve operational efficiency.

Jump start business growth

When executives from the contact center to the C-suite have the insight they need to make better decisions, businesses succeed.

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With conversation analytics, executives can

Create more customer-centric organizations

Analyze customer conversations at scale to gain the insights needed to strengthen customer relationships and loyalty.

  • Use customer insights to improve experiences, while maintaining operational efficiency and achieving key goals
  • Identify key areas of opportunity to increase customer retention and the bottom line
  • Eliminate data silos by leveraging insights gathered in the contact center enterprise-wide

Learn more about our Analyze Product

Increase revenue and drive ROI

When business processes, such as employee onboarding and training, are improved, everyone wins.

  • Maintain effective operations and lower costs with automated business process improvements
  • Identify, prioritize, and report on the insights that matter most to a range of departments and executives
  • Create executive summaries, derived from customer interaction insights, at scale

Read about BPO customer results

Effectively and efficiently meet goals and targets

Use insights from customer conversations at scale to create and nurture cultures of improvement.

  • Track and report metrics within the same environment with quality data you can rely on
  • Link various departments to create a single source of data from which you can report
  • Understand the enterprise-wide impact of changes to drive business improvement

Learn more about our API capabilities and integrations