See how we help you translate customer insights into business value.
Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
It's time to power every marketing move. Use conversation analytics to understand how customers are responding to marketing campaigns, corporate messaging and more.
Draw from every customer interaction to discover both the language and messaging that resonates most.
Understand whether a marketing campaign is successful or not in near real time and immediately make improvements.
Market-test language on a more focused group to guage reactions before taking language to the entire customer base.
Keep your finger on the pulse of customer needs, preferences, and expectations by analyzing 100% of customer interactions.
Respond quickly to campaign results, making changes and improvements with real-time customer reactions.
By laser-focusing campaigns and gathering immediate feedback, conversation analytics helps marketers avoid wasting their budgets.
We kicked off the program with our customer care division, and expanded globally to supply chain, product, marketing and other departments.
Director of customer care innovation, Radial
CallMiner simplifies processes, from writing syntax to call searching and agent monitoring and tracking.
User at Marketing and Advertising Organization
CallMiner’s platform leverages AI and machine learning to produce richer brand intelligence and more meaningful product intelligence. By analyzing 100% of customer interactions on every channel, CallMiner delivers more meaningful product and brand feedback to accelerate performance improvement. Brand management teams rely on CallMiner to monitor changing brand sentiment, testing messages and analyzing drivers of attraction in the branded customer experience. CallMiner empowers product development management teams with actionable insights that can transform the product development process with greater visibility into what customers want and need. By analyzing and combining insight from thousands or millions of customer conversations, CallMiner empowers teams to refine product management strategy and optimize product experience management (PXM). With CallMiner, product development teams can monitor and improve every touchpoint on the customer’s product journey.