CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
It's time to power every marketing move. Use conversation analytics to understand how customers are responding to marketing campaigns, corporate messaging and more.
Draw from every customer interaction to discover both the language and messaging that resonates most.
Understand whether a marketing campaign is successful or not in near real time and immediately make improvements.
Market-test language on a more focused group to guage reactions before taking language to the entire customer base.
Keep your finger on the pulse of customer needs, preferences, and expectations by analyzing 100% of customer interactions.
Respond quickly to campaign results, making changes and improvements with real-time customer reactions.
By laser-focusing campaigns and gathering immediate feedback, conversation analytics helps marketers avoid wasting their budgets.
We kicked off the program with our customer care division, and expanded globally to supply chain, product, marketing and other departments.
Director of customer care innovation, Radial
CallMiner simplifies processes, from writing syntax to call searching and agent monitoring and tracking.
User at Marketing and Advertising Organization
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.