See how we help you translate customer insights into business value.
It's time to power every marketing move. Use conversation analytics to understand how customers are responding to marketing campaigns, corporate messaging and more.
Draw from every customer interaction to discover both the language and messaging that resonates most.
Understand whether a marketing campaign is successful or not in near real time and immediately make improvements.
Market-test language on a more focused group to guage reactions before taking language to the entire customer base.
Keep your finger on the pulse of customer needs, preferences, and expectations by analyzing 100% of customer interactions.
Respond quickly to campaign results, making changes and improvements with real-time customer reactions.
By laser-focusing campaigns and gathering immediate feedback, conversation analytics helps marketers avoid wasting their budgets.
We kicked off the program with our customer care division, and expanded globally to supply chain, product, marketing and other departments.
Director of customer care innovation, Radial
CallMiner simplifies processes, from writing syntax to call searching and agent monitoring and tracking.
User at Marketing and Advertising Organization
CallMiner’s platform leverages AI and machine learning to produce richer brand intelligence and more meaningful product intelligence. By analyzing 100% of customer interactions on every channel, CallMiner delivers more meaningful product and brand feedback to accelerate performance improvement. Brand management teams rely on CallMiner to monitor changing brand sentiment, testing messages and analyzing drivers of attraction in the branded customer experience. CallMiner empowers product development management teams with actionable insights that can transform the product development process with greater visibility into what customers want and need. By analyzing and combining insight from thousands or millions of customer conversations, CallMiner empowers teams to refine product management strategy and optimize product experience management (PXM). With CallMiner, product development teams can monitor and improve every touchpoint on the customer’s product journey.