CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Better understand voice of the customer (VoC) and customer emotion from 100% of interactions, using artificial intelligence (AI) and machine learning (ML)
Merge the data gathered from every customer interaction with additional business systems for a more complete view of customer insights
Use Tableau-powered reporting capabilities to create and share valuable insights company-wide
Use AI and ML to do the heavy lifting of data analysis so you can focus on driving business improvement.
Create a clearer picture of the most challenging issues to tackle to drive business transformation.
Make a real difference in outcomes with a powerful conversation analytics that delivers deep customer understanding and insight.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.