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The contact center is on the frontline for your brand. Ensure agents are putting their best foot forward in every customer interaction.
Leverage conversation analytics to inform constant process improvement and drive customer satisfaction
Understand what agent behaviors are driving the best customer interactions and use data-driven feedback to keep your best performers
Get insights into your contact center operations to find areas of opportunity to make the most powerful improvements
Analyze 100% of interactions to better meet the needs of customers with ease and speed.
Reducing interaction time and handle time can consistently impact and improve customer satisfaction.
Reduce costs of turnover and onboarding by creating an environment in which agents have a clear path to success.
Our call center’s continuous improvement process is anchored on CallMiner’s capabilities. Everything begins with speech analytics.
Business Analyst, Slimware Utilities
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.