CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
When you have a clear view of all customer data points, teams can more effectively improve behaviors and outcomes
Get accurate information about what customers want and democratize data for easy company-wide sharing
Leverage a powerful and flexible platform that uncovers areas of opportunity across departments
Ease the burden of risk management by enlisting the help of a platform that can ensure security measures are being followed.
Gain the edge over competition by leveraging data with agile tools that allow for faster improvements.
Sort, share, model and lead with insights from 100% of customer interactions.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.