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IT

Securely integrate conversation analytics with your existing technology stack 

Create a more comprehensive view of customer insights with a powerful conversation analytics platform that integrates with established systems.  

Build a culture of improvement

When you have a clear view of all customer data points, teams can more effectively improve behaviors and outcomes

Gain valuable data that’s easily shared

Get accurate information about what customers want and democratize data for easy company-wide sharing

Drive better business decisions

Leverage a powerful and flexible platform that uncovers areas of opportunity across departments

Learn more about our platform

IT professionals drive value across their organizations

Products
Protect customer data

Ease the burden of risk management by enlisting the help of a platform that can ensure security measures are being followed.

  • Prevent fraud and data leaks with a solution that can monitor for risk indicators and automatically redact sensitive information
  • Better understand agent and customer interactions by capturing every conversation
  • Maintain accurate records through agent turnover, keeping all valuable details even as employees change

Learn more about our Redact Product

Customers
Innovate more quickly

Gain the edge over competition by leveraging data with agile tools that allow for faster improvements.

  • More easily understand elevated technical issues to reimagine processes and solutions
  • Utilize the always-open API to smoothly integrate as many software and input pieces as needed
  • Leverage the open system to tweak preferences without the need for professional services

Learn more about our technology integrations

Products
Maximize the business value of data

Sort, share, model and lead with insights from 100% of customer interactions.

  • Provide the C-suite with the insights needed to make impactful business decisions
  • Help teams solve bigger problems with better data and more flexible systems
  • Rely on help from CallMiner’s customer success team and a vast customer community

Learn more about our Coach product

Talk with one of our experts to find out how our platform can help drive your business.

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Additional Resources

Visit The Learning Center

Whitepaper

How To Get Data-Driven Personalization Right in Retail

Whitepaper

The Ultimate Guide to Creating an AI-Ready Contact Center

Whitepaper

State of Generative AI

Talk with one of our experts to find out how our platform can help drive your business.

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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