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The ultimate guide to understanding brand sentiment

When you understand what’s affecting brand sentiment positively, you can work toward honing in on those features for continued improvement. Read more ...

Four financial services CX trends to watch for 2024

Financial services teams must maintain sky-high CX and EX standards in 2024, despite major challenges. Explore the top four 2024 financial services CX...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Leveraging product intelligence to improve customer experience

Understanding how customers use and feel about the products they buy is critical. This blog looks at how product intelligence can help companies make ...

Five 2024 AI trends for the contact center and beyond

As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly. Read this blog for five AI trends ...

Elevating your customers’ contact center experience

The experience your customers have with your customer service center can have positive and negative impacts. Read this blog to learn how what customer...

Build vs. buy: Leveraging generative AI for conversation intelligence

Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversati...

25 examples of responsible AI: How to leverage AI while minimizing risk

Despite increased investments in AI, concerns about AI risks are also prominent. Read this blog to learn about examples of responsible AI, showcasing ...

How real-time agent guidance enhances customer experience

Read this blog to learn how real-time guidance allows customer service agents to optimize the time they spend with customers by receiving in-the-momen...

How emotion analytics can benefit your business

Emotion analytics is just one tool that businesses can use to better understand their customers’ needs. Read this blog to learn the business benefits ...

24 tips for selecting the best text analytics software

Read this blog for expert quotes and tips to help you find the best text analytics software and tools, and maximize their value at your organization.

CallMiner Product Innovation Series: November 2023

CallMiner's Bruce McMahon shares updates from the 2023.11 release, including advanced semantic search capabilities, improved user experience in Coach,...

Generative AI isn’t the only answer: The role of specialized AI techniques in conversation intelligence

This blog explores why you shouldn’t rely solely on LLMs to unveil insights in customer conversations, and offers other AI techniques that deliver con...

Three trends impacting the insurance customer experience

From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience whi...

2023 CallMiner CX Landscape Report highlights growing AI impact on CX

The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX...

Considering a homegrown generative AI solution for conversation intelligence? Here’s why it’s harder than you think

Today's conversation intelligence solutions are applying GPT and LLMs, and organizations must carefully evaluate building in-house solutions. Read thi...

35 developers & marketers share effective ways to collect product feedback

Collecting product feedback isn’t a straightforward and simple process. Read this blog to understand the value of product intelligence, including expe...

CallMiner Product Innovation Series: September 2023

Bruce McMahon, VP of Product Management, shares updates from the 2023.09 release including enhancements to bulk export API capabilities, giving custom...

How BPOs can use AI to improve quality assurance

Quality assurance (QA) should serve as the baseline for BPOs’ client services. Here’s how to use AI-based conversation intelligence to improve QA and ...

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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