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Risk Management & Compliance

Learn more about call center industry standards and how conversation analytics software can help you identify compliance issues and improve your business performance while mitigating risks.

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How Collection Analytics Drives Improved Call Center Performance

Contact centers face the constant challenge of maximizing payments while staying up to date with compliance rules and regulations. Here’s how collecti...

TCPA Safe Harbor: What Is It and Why Should You Be Aware of It?

TCPA compliance has increased in importance due to last year’s FCC Declaratory Ruling. Read how TCPA safe harbor and speech analytics can help.

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

3 Ways Speech Analytics Can Improve Call Center Compliance

Speech analytics plays a pivotal role in driving call center compliance. Take a look at how.

Compliance Analytics: Effectively Gathering and Making Use of Compliance Related Data

Using speech analytics to improve the compliance of your call center can save you money and help you avoid fines

What Can Companies Do to Mitigate Risk in the Contact Center? [Resource Guide]

It's critical for companies to mitigate risk in the contact center. The following CallMiner resource guide offers tips & suggestions of how to do it.

Key Benefits of Speech Analytics for Postsecondary Education (CallMiner Examples)

Enrollment at for-profit institutions makes up 12% of all postsecondary students. Here’s how speech analytics can help your call center drive complian...

10 Keys to PCI Compliance in the Call Center

Failing to protect customer privacy can result in serious fines and reputation issues. Here are 5 keys to PCI compliance in the call center.

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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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