How AI enhances speech analytics
Read to discover how AI-driven speech analytics delivers real-time insights, emotion detection, and predictive intelligence to transform contact cente...
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The Team at CallMiner
November 08, 2018
We recently published The CallMiner Index: Consumer Switching By Sector, The Reasons and The Impact of Call Centers and are hosting a webinar on November 13th to discuss the numerous findings. In addition we will discuss how listening to your customers and using speech analytics can impact customer loyalty and your company’s bottom line. And this bottom line is adding up! Our research found that this switching epidemic is costing US businesses at least $136 billion a year!
In the survey consumers conveyed which industries they leave, why they leave and what experience would keep them as a loyal customer. The survey uncovered that consumers want to stay loyal, but are ‘forced’ to switch because of bad or ineffective supplier practices. An area of avoidable bad practices is the call center. See below some stats from the report below in our infographic and join us Tuesday, November 13th to discuss more.
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.