Avoidable customer churn is costing US businesses $136 billion a year!

CallMiner surveyed 1,000 US adults to find out why consumers contact suppliers, how they were feeling when they contacted a call center and which communications channels they preferred. What we uncovered is a switching epidemic – and that call centers play a pivotal role in whether consumers stay loyal or decide to switch.

Read complete results from this survey to learn:

  • Which industries consumers are switching the most
  • The reasons why customers say goodbye
  • Why call centers are key for consumer loyalty
  • Why listening and empathy are keys to success

Also Available Industry Specific Breakouts From The CallMiner Index:

 Banking & Finance
Communications
Insurance

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