Avoidable customer churn is costing US businesses $136 billion a year!
CallMiner surveyed 1,000 US adults to find out why consumers contact suppliers, how they were feeling when they contacted a call center and which communications channels they preferred. What we uncovered is a switching epidemic – and that call centers play a pivotal role in whether consumers stay loyal or decide to switch.
Read complete results from this survey to learn:
Also Available Industry Specific Breakouts From The CallMiner Index:
Listen to experts discuss the results in a webinar:
View more in our infographic:
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