Best practices & tips for effective call center scripts
Call center scripts are crucial for contact centers to ensure customer satisfaction. Read examples of best practices for call center scripting from th...
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It has been three years since we met in person for CallMiner’s annual LISTEN conference, and I couldn’t be happier to say, we’re back! Despite holding virtual LISTEN conferences the past two years, we know that a lot has changed since we last saw each other at LISTEN 2019 – from your business priorities and evolving customer expectations to the larger world and economy conditions – and we believe that we’ve put together a three-day event that will help you better navigate these new realities.
Better intelligence for better experiences – our theme brings this concept home. When you capture and analyze every unstructured and structured data point, from calls and text-based interactions in your contact centers to VoC initiatives like surveys, reviews and social media posts, only then can you get a holistic view of your customers. And that’s what it takes to improve experiences and outcomes, and ultimately drive your business forward.
You’ll hear from a range of experts – including CallMiner executives, CallMiner partners and customers, and industry thought leaders – on the latest enhancements to the CallMiner platform and how organizations are successfully using CallMiner, as well as what’s coming next for the industry. These insights will arm you with the knowledge and tools to advance your current contact center and customer experience initiatives.
And if that wasn’t enough, LISTEN will also feature:
What are you waiting for? If you’re a CallMiner customer, partner or even a prospect that’s considering implementing our platform, the time to register is now. Registration rates go up on October 15. If you have any questions, send an email to our team at listen@callminer.com.
See you at Loews Miami Beach Hotel in Miami, October 31 through November 2!
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.