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August 25, 2025
No Jitter highlights a recent webinar between Opus Research and CallMiner, exploring the intersection of automation and human agents in customer service, as well as the metrics used to evaluate their performance.
Read moreAugust 25, 2025
CMS Critic covers CallMiner's new OmniAgent product, a virtual agent solution that uses advanced automation and voice-optimized AI to deliver seamless, human-like interactions across voice and digital channels. The announcement comes following the acqus
Read moreAugust 20, 2025
Following its recent acquisition of VOCALLS, CallMiner introduced OmniAgent, a virtual agent to transform omnichannel customer interactions. OmniAgent takes advantage of CallMiner's analytics to uncover actionable insights from customer interactions that help identify opportunities for automation.
Read moreCallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020
CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.