Latest News

Creating Great Service Experiences Involves Looking at Human and AI Agent Performance

August 25, 2025

No Jitter highlights a recent webinar between Opus Research and CallMiner, exploring the intersection of automation and human agents in customer service, as well as the metrics used to evaluate their performance.

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Agent of Change: CallMiner OmniAgent Promises to Transform CX with AI-Powered Intelligence

August 25, 2025

CMS Critic covers CallMiner's new OmniAgent product, a virtual agent solution that uses advanced automation and voice-optimized AI to deliver seamless, human-like interactions across voice and digital channels. The announcement comes following the acqus

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CallMiner Releases OmniAgent

August 20, 2025

Following its recent acquisition of VOCALLS, CallMiner introduced OmniAgent, a virtual agent to transform omnichannel customer interactions. OmniAgent takes advantage of CallMiner's analytics to uncover actionable insights from customer interactions that help identify opportunities for automation.

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.


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