CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
October 26, 2021
Pankau leverages two decades of go-to-market leadership for high-growth SaaS organizations to drive CallMiner’s commitment to customer success
CallMiner, the leading provider of conversation analytics to drive business improvement, today announced that Marty Pankau has joined the company as chief customer officer (CCO), leading all aspects of customer success.
In his new role, Pankau will lead programs to help CallMiner’s customers reach their unique business objectives through the strategic use of conversation analytics solutions. His team will be focused on all aspects of customer implementation, retention and growth ensuring strong ROI achievement across CallMiner’s growing customer base.
“Marty’s background combines deep analytics domain knowledge with high growth and customer success experience over more than two decades of leadership,” said Paul Bernard, president and CEO of CallMiner. “I am pleased to have Marty on CallMiner’s executive team to empower our customers to drive transformative growth and improvement across their businesses.”
Pankau was previously the SVP of Revenue at DialogTech, a leader in conversation intelligence for revenue teams that was recently acquired by Invoca. There he led customer success, sales and partnerships and established a framework that informed product and go-to-market strategy guided by the voice of the customer. Prior, he developed and led the customer success team for Responsys, now part of the Oracle Marketing Cloud.
“CallMiner’s commitment to customer service starts at the executive level and trickles down through every leader in every department; it permeates everything we do,” said Pankau. “My goal is to help make our customers even more successful. I truly believe our business can only expand when we stay focused on guiding customers to technology solutions that will allow them to realize real value and results.”Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.