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Latest News
Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

September 16, 2026

Call Centre Helper reports on findings from CallMiner's 2026 CX Landscape Report, revealing that while AI adoption continues to accelerate, many organisations still fail to use customer insights to guide, refine, and improve automation strategies.

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1 Leader, Many Governance, Data Challenges: Customer Feedback Management's Reckoning

September 15, 2026

Bruce McMahon, Chief Product Officer at CallMiner, joins CMSWire to discuss why customer feedback programs continue to struggle with fragmented data and governance challenges, and how organizations can move beyond collecting feedback to understanding customer interactions and taking measurable actio [...]

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Survey: 99% of CX Organizations Use Automation, But Only 24% Say It Delivers ‘Very Positive’ Customer Experiences

September 15, 2026

CallMiner released its annual CX Landscape Report in partnership with Vanson Bourne, revealing a significant gap between organizations’ ability to deploy automation and their ability to use customer insights to continuously improve it. Automation and artificial intelligence (AI) are now embedded acr [...]

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Press Releases

September 17, 2026
CallMiner Named a Strong Performer in Customer Feedback Management and Analytics Report by Top Analyst Firm
September 15, 2026
Survey: 99% of CX Organizations Use Automation, But Only 24% Say It Delivers ‘Very Positive’ Customer Experiences
June 23, 2026
CallMiner and PossibleNOW Partner to Improve Compliance Across Automated Customer Interactions
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Awards and Recognition

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SPARK Matrix™: Conversational Intelligence, Q2 2026
SPARK Matrix™: Conversational Intelligence, Q2 2026

CallMiner is a leader in the SPARK Matrix™: Conversational Intelligence, Q2 2026, for the fifth consecutive year.

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CMP Research Prism for Automated QA/QM
CMP Research Prism for Automated QA/QM

CallMiner is a leading provider in the CMP Research Prism for Automated QA/QM report, highlighting innovative solutions that enhance customer contact and CX.

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CMP Research Prism for Customer Analytics
CMP Research Prism for Customer Analytics

CallMiner is a leading vendor in the CMP Research Prism for Customer Analytics report, highlighting innovative solutions that enhance customer contact and CX.

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CMP Research Prism for Conversational IVR/Voicebot
CMP Research Prism for Conversational IVR/Voicebot

CallMiner is a core performing provider in the CMP Research Prism for Conversational IVR/Voicebot report, highlighting leadership in AI-powered, voice-optimized automation.

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The Best Contact Center Interaction Analytics: The 2025 CRM Industry Leader Awards
2025 CRM Industry Leader Awards: Interaction Analytics

CallMiner is named a 2025 CRM Industry Leader in Contact Center Interaction Analytics.

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CX Awards 2025
2025 CX Awards

CallMiner is the winner in the Best Conversational Intelligence Solution category for the 2025 CX Awards, recognized for its innovative approach to AI and automation.

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CallMiner Leader badge, Conversation Intelligence Solutions for Contact Centers
Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025

CallMiner is a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025.

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2025 G2 Best Software Awards for Customer Service
2025 G2 Best Software Awards for Customer Service

CallMiner is a Top 50 winner in G2's 2025 Best Software Awards for Customer Service. This recognition is based on authentic reviews from real CallMiner users.

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CCH Top Technology Contributors of 2024
CCH Top Technology Contributors of 2024

CallMiner's VP of International, Frank Sherlock, is a Call Centre Helper Top Technology Contributor for 2024.

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The Best Contact Center Interaction Analytics: The 2024 CRM Industry Leader Awards
The 2024 CRM Industry Leader Awards

CallMiner was named among the top five for Best Contact Center Interaction Analytics in the 2024 CRM Industry Leader Awards.

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Forrester badge
Forrester Wave: Real-Time Revenue Execution Platforms, Q2 2024

CallMiner is a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024.

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SPARK Matrix™: Speech Analytics, Q1 2024
SPARK Matrix™: Speech Analytics, Q1 2024

CallMiner is a leader in the SPARK Matrix™: Speech Analytics, Q1 2024 Report.

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G2 Winter Leader 2024
G2 Winter Leader 2024

Among other G2 recognitions, CallMiner continues to be named a G2 Leader in Speech Analytics quarter after quarter.

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IAOP Partnership Award
IAOP 2023 Excellence in Strategic Partnerships

CallMiner and Foundever have been awarded the IAOP 2023 Excellence in Strategic Partnerships recognition, honoring outsourcing and collaborative partnerships that achieve mutual success, drive innovation, and create value.

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Forrester Wave CI for CS Q3 2023 Badge
Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023

CallMiner is the Leader in the Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023

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2023 CCW Excellence Awards Automation Solution of the Year
2023 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2023 CCW Excellence Award winner for Automation Solution of the Year, recognizing the platform for improving CX, agent performance and operational efficiency in the contact center.

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G2 Winter 2023 badge
G2 Winter Leader 2023

CallMiner has been named a G2 Leader in Speech Analytics for 10 consecutive quarters.

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CCW Excellence Awards Workforce Innovation
2022 CCW Excellence Awards: Workforce Innovation of the Year

CallMiner is the 2022 CCW Excellence Awards Runner Up for Workforce Innovation of the Year, recognizing the commitment to driving superior contact center and CX performance.

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Energage cultural Excellence 2022
Energage 2022 Top Workplaces - Culture Excellence

As part of the 2022 Top Workplace USA by Energage, CallMiner was recognized for its cultural excellence across Innovation, Work-Life Flexibility, Compensation & Benefits, Leadership and Purpose & Values.

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Top Workplaces Energage 2022
2022 Top Workplaces USA Award by Energage

The 2022 Top Workplaces USA Award recognizes companies that put their people first. The list is based solely on employee feedback gathered through the Workplace Survey powered by Energage, LLC.

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CCW Excellence Awards 2021
2021 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2021 CCW Excellence Awards winner for Automation Solution of the Year, recognized for driving superior contact center efficiency and CX performance.

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2021 International Business Awards
2021 International Business Awards

CallMiner is a Bronze Stevie Award winner in the 2021 IBA for Illuminate, in the Artificial Intelligence/ Machine Learning Solution category.

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KMWorld AI 50 2021
KMWorld AI 50 2021

The annual KMWorld AI 50 list recognizes companies that are helping customers excel in an increasingly competitive marketplace by delivering products and services with intelligence and automation.

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People Choice Award For Speech Analytics In 2020
Speech Technology People's Choice 2020

CallMiner was awarded the People Choice Award For Speech Analytics in 2020 by the readers of Speech Technology Magazine.

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

The 25 Best Software Companies To Work For In 2020 – Boston Area
2020 Best Software Companies to Work For

CallMiner selected as one of The 25 Best Software Companies To Work For In 2020 – Boston Area

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Stevie Awards IBA 2020
17th Annual International Business Awards

CallMiner is a Silver Stevie Award winner in the 17th AIB Awards, recognized in the Most Valuable Corporate Response category for its Coronavirus Customer Think Tank.

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Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

Forrester New Wave Badge
The Forrester New Wave

CallMiner named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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