Introduction to Responsible AI: Unpacking the harms
The latest in our Responsible AI blog series, the CallMiner Research Lab explores two of the main categories of harms that AI outputs can cause: Harms...
The CallMiner’s event calendar is jammed packed over the next three months as we crisscross the country sharing our company mission that feedback is a gift to organizations of all industries and sizes! Next on our tour of creating better customer experiences through engagement analytics is Enterprise Connect March 18th thru the 20th at the impressive Gaylord Palms Hotel and Conference Center in Orlando. This event stands out because it really represents the idea that all technologies should be able to coexist, collaborate and serve the common good of their customer’s intent. If you are attending the event, CallMiner has a number of activities going on that we invite you to attend.
CallMiner is proud to be a Gold Sponsor at Enterprise Connect among the 220+ exhibitors participating. We are excited to have the opportunity to inform and educate attendees on CallMiner’s industry leading, AI-fueled engagement analytics platform Eureka including Analyze, Coach, Alert, Redact and API products. I am equally proud of the fact we will have three of our partners highlighting their services in the booth as well: J. Lodge, a quality assurance and data analytics company; Medallia, a Customer Experience Management and Enterprise Feedback Management company; and nGUVU a leader in contact center employee engagement.
Learn more about our services with these partners in our recent news and webinars
This show represents the debut of our newly designed booth and visitors to CallMiner’s booth #2119, nestled in the contact center portion of the exhibitor’s pavilion. Participants will get a chance to meet with CallMiner and our partners, and experience hourly demo sessions in our 6 seat Demo Theater and walk away with real insights as to how these services and technologies can truly benefit their organization. Times start at:
See a demo on new features about real-time agent quality management in our Coach solution or watch the video below:
We are very pleased to be part of two events on Tuesday, March 19th. First thing in the morning, bright and early, CallMiner’s Founder and CTO, Jeff Gallino will be imparting insights in the Contact Center & Customer Experience Track by participating in a panel session Tuesday morning at 8:00AM in Sun B titled What it Really it Takes to Put AI to Work in Your Contact Center moderated by Brent Kelly.
This session will take a high-level, technical approach to examining how to make AI really work in your contact center, and what you have to do to enable it. We will focus on three different use cases: 1) Intelligent Chat Bots, 2) Next Best Action, and 3) Behavioral Pairing. Furthermore, we will discuss what you need to do and which data you must have available should you wish to integrate your contact center with Google Contact Center, an opportunity many of the contact center vendors have recently promoted. We will deeply examine real examples of how AI has been used effectively in the contact center and dissect what was required to make it work.You will go home with a practical understanding of how to make AI work in your contact center.
Add the panel to your Enterprise Connect agenda by clicking here.
Our second event is a little more “spirited” in the sense we will be part of Tuesday’s Expo Booth Crawl as CallMiner will hosts its inaugural Moscow Mule Bar for Enterprise Connect attendees on Tuesday from 4:00 – 6:00PM. Be sure to stop by CallMiner’s Booth #2119 to pick up a poker to ensure you get a refreshing Moscow Mule drink complete with a complementary copper Moscow Mule Mug. We have sold out at previous events and excited to bring this for the first time to Enterprise Connect!
Hope to see you at Enterprise Connect or at our upcoming events, see the calendar here including LISTEN 2019, November 4-6 at our new location in Fort Lauderdale! Also, more to news to come for upcoming events next week!
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