Gone Virtual: Recap of the CETX Conference
After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a succ...
Brian LaRoche is Director of Events and Field Marketing. LaRoche, a call center industry veteran, is a frequent guest speaker, panelist and guest columnist on a number of technical, collections, sales, customer service, voice of the customer and leadership topics related to the analytics field.