Eureka Redact is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings.
How it Works
Eureka Redact precisely removes sensitive numeric data while maintaining the context of conversation to preserve effective insight while reducing liability associated with external and internal threats.
The redaction process is triggered when the system identifies sensitive data such as account, credit card, and social security numbers. Data that is eliminated is replaced with the word ‘redacted’ in the text transcripts and with a silence block in the call audio
Speech Recognition & Transcription of Source Audio
Scanning for Numeric-based PCI/PII Data
PCI/PII Data Overwritten in Audio & Text Transcripts
“These awards are voted on by real-life contact centers that are using the technology, rather than selected by a panel of ‘experts’. The detailed comments made by those that voted for CallMiner clearly show what customers love about the technology. CallMiner was singled out for its user-friendliness and robust in-depth analysis of customer interactions and agent performance, which provides management with excellent insight into what is happening in their contact center every day.
Call Editor, Centre Helper
How it Helps
Eureka Redact gives you the ability to safely store and share audio and transcription data for agent coaching, customer experience analysis and compliance by eliminating credit card data, social security numbers and more from voice and multichannel interactions.
Ensure Regulatory Compliance
Reduce Legal Exposure & Risk
Encourage Secure Sharing
How It’s Better
Curated redaction algorithms identify and remove sensitive PCI/ PII numeric data
Supports exclusion of non-sensitive number data (e.g. dollar values, phone numbers, dates, etc.) from redaction
Certified compliance for PCI DSS 3.0 with benefits for other privacy guidelines
10+ languages including English, Spanish, French, German, Italian, Portuguese and Mandarin
Cloud-based infrastructure ensures the ability to adapt to changing needs
Eureka Redact gives you several options for implementing redaction in your call center. Whether you need to cleanse post-call and historical recordings or you are looking for real-time PCI redaction of live calls Eureka Redact has you covered.
Ensure that your call recordings and associated transcripts are PCI compliant before they go into your BI or data warehousing systems.
Cleanse all your archived call recording of PCI data to avoid compliance and regulatory penalties.
Monitor your live calls for PCI compliance and reduce the risk of legal and regulatory exposure.