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Alvaria is a world leader for enterprise customer experience and workforce engagement management solutions.

Alvaria is a global leader delivering optimized customer experience and workforce engagement software and cloud services technology solutions. For more information: https://www.alvaria.com/

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. For more information: https://aws.amazon.com/pm/connect/

A leader in Artificial Intelligence and Machine Learning for Automatic Speech Recognition and Machine Translation

AppTek combines cutting-edge artificial intelligence research with meaningful and transformative real-world applications. Our team consists of world-leading scientists with an extensive list of patents, innovations and academic publications contributing to the advancement of neural network and machine learning science and technology. Based on our scientific research, our engineering team helps convert these advancements into commercially viable real-world applications that improve the daily life in areas including accessibility, commerce, trade, and communication across languages. Learn more: https://www.apptek.com/

Maker of artificial intelligence software for call center agents.

AI Native® technology is the key to transformation Powerful change comes from embedding AI as a core technology. We’re reimagining what’s possible when you apply advanced AI to real-world business problems in creative ways. Learn more here: https://www.asapp.com/

Your business wants to make every experience as seamless and connected as possible. So employee collaboration is easier and more efficient, and customer satisfaction is higher.

Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences. Learn more here: https://www.avaya.com/en/

Bright Pattern technology is the industry’s simplest, most powerful cloud contact center. It’s new, it’s different, and it will revolutionize the way that fast, easy customer service is delivered.

Bright Pattern technology is the industry’s simplest, most powerful cloud contact center. It’s new, it’s different, and it will revolutionize the way that fast, easy customer service is delivered.

Our technology and unique Cloud 3.0 microservices architecture was created by recognized contact center industry leaders with over 25 years of experience building customer service software for enterprise-grade companies. Our team includes some of the original engineers who created enterprise contact center software at Genesys and Aspect, as well as engineers who developed CRM solutions at FrontRange.

Deeply committed to the success of their customers, these founding members have infused Bright Pattern with a profound understanding of what it takes to build feature-rich customer service technology that is fast to deploy and super-easy to use.

Learn more here: https://www.brightpattern.com/

Uncover insights and empower human interactions with an easy, personalized and smart Workforce Engagement Management suite.

Workforce Optimization for the Modern Contact Center

Uncover insights and empower human interactions with an easy, personalized and smart Workforce Engagement Management suite.

Learn more here: https://www.calabrio.com/

Match inbound calls, text, forms, and live chats to your marketing campaigns to finally learn what's working and what's not.

Find out which marketing campaigns make your phone ring. If your business relies on quality customer conversations, you need CallRail. Match inbound calls, text, forms, and live chats to your marketing campaigns to finally learn what's working and what's not. Learn more here: https://www.callrail.com/

Networking solutions connect people, computing devices and computer networks, allowing people to access or transfer information without regard to differences in time, place or type of computer system.

Learn more here: https://www.cisco.com/

Co-nexus Inc. CXM, is one of the nation’s leading providers of Recording and Quality Monitoring solutions for contact centers and business.

Conexus provides solutions that enable data architects and IT leaders to overcome intractable challenges related to large scale data integration. For organizations trying to reconcile many diverse data structures, Conexus enables reliable and scalable data model integration that results in IT semantic interoperability. Our technology solutions perfectly compliment domain-driven architecture and a data mesh enterprise strategy. For more information: https://conexus.com/

Deepgram provides developers with the tools you need to easily add AI speech recognition to applications.

WHY DEEPGRAM?

Because we’re the only platform that learns based on the phonetic patterns of your callers. In addition, our training capabilities allow you to teach your model and improve accuracy over time.

Learn more here: https://deepgram.com/

Five9 is the leading provider of cloud contact center software. Five9’s VoiceStream is now integrated with CallMiner’s Alert offering.

Five9 is the leading provider of cloud contact center software. Five9’s VoiceStream is now integrated with CallMiner’s Alert offering. This joint solution revolutionizes contact center quality and efficiency by leveraging VoiceStream’s real-time audio stream to feed Alert to determine a caller’s intent. For more information visit https://www.five9.com/

CallMiner works with Genesys CCaaS to combine audio, email, chat with CallMiner conversation analytics to provide greater customer understanding across channels.

With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. For more information: https://www.genesys.com/

Accurately convert speech into text using an API powered by Google’s AI technologies.

State-of-the-art accuracy Apply Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR).

Easy model customization Speech-to-Text UI enables experimentation, creation, and management of custom resources.

Flexible deployment Deploy speech recognition wherever you need, whether in the cloud with the API or on-premises with Speech-to-Text On-Prem.

Learn more here: https://cloud.google.com/speech-to-text

To achieve a competitive advantage in today’s marketplace, global and multi-site contact centers require a comprehensive WFO solution that improves workforce quality and performance.

The latest release of HP Qfiniti 10 provides ground-breaking workforce optimization tools that enable businesses to deliver the superior level of service that customers demand.   Learn more here: https://www.hp.com/us-en/home.html

CallMiner works with InMoment to provide the ability to pull voice-based conversational analytics from your call center or other conversations directly into your CX program platform.

InMoment works with customers to improve experiences by leveraging the right data, technology, and strategic expertise and intelligence. As they partner with CallMiner, they’ll now have the ability to pull voice-based conversational analytics from your call center or other conversations directly into your CX program platform—providing a more comprehensive view of the customer to drive better business results. For more information: https://inmoment.com/

Lifesize is a cloud communications company offering contact center and video meeting solutions for today’s businesses.

Lifesize delivers immersive communication experiences for the global enterprise. Our complementary suite of award-winning cloud video conferencing, advanced collaboration and cloud contact center solutions empowers organizations to elevate workplace collaboration, boost employee productivity and improve customer experiences from anywhere and from any device. For more information: https://www.lifesize.com/en/

AI Conversational Cloud has made over billion brand-consumer conversations possible. We make it easy for consumers to ask questions & make purchases in the messaging channels they use every day.

Create closer connections with your customers through LivePerson’s Conversational Cloud Deliver intent-driven conversational experiences at scale, all through the power of AI and machine learning. Oh, and the Conversational Cloud unites your customer experience platforms across messaging, social, voice, email, sentiments and analytics. Start creating digital experiences with your customers that are Curiously Human™.

Learn more here: https://www.liveperson.com/

LiveVox has over 20 years of cloud expertise, empowering you with the most mature and comprehensive cloud contact center solution in the market.

LiveVox is a next-generation cloud contact center platform that powers more than 14 billion interactions a year and seamlessly integrates Omnichannel Communications, CRM and Workforce Optimization to create better agent and customer experiences. Learn more here: https://livevox.com/

Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.

Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Learn more here: https://www.medallia.com

Microsoft Azure Speech to Text with CallMiner Conversation Analytics drives better business decisions while achieving operational efficiency.

Microsoft Azure Speech to Text with CallMiner Conversation Analytics drives better business decisions while achieving operational efficiency. Accurate spoken audio to text transcription combined with the industry’s most powerful conversation analytics platform empower businesses with AI-driven insights derived from the conversations they’re already having with customers, prospects and employees. Learn more here: https://www.microsoft.com/en-us/microsoft-teams/group-chat-software/

We enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences with CXone.

Learn more here: https://www.nice.com/

NTT TechnoCross (TX) is a subsidiary of NTT Group providing a range of contact center solutions including ForeSight Voice Mining (FSVM).

NTT TechnoCross (TX) is a subsidiary of NTT Group providing a range of contact center solutions including ForeSight Voice Mining (FSVM). For more information: https://www.ntt-tx.com/

Nuance is a technology pioneer with market leadership in conversational AI and ambient intelligence.

Nuance is a technology pioneer with market leadership in conversational AI and ambient intelligence. For more information: https://www.nuance.com/omni-channel-customer-engagement/technologies/nuance-transcription-engine.html

Oracle CX can take advantage of CallMiner actionable insight for intent, action and emotion from every contact center voice and text-based interaction with automated scoring for CX drivers.

Oracle CX can take advantage of CallMiner actionable insight for intent, action and emotion from every contact center voice and text-based interaction with automated scoring for CX drivers. For more information: https://www.oracle.com/cx/

Qualtrics is a major Customer Feedback Management platform. CallMiner is able to connect, retrieve, and associate solicited feedback from the Qualtrics XM system to enrich analytics data.

Qualtrics empowers companies to capture and act on customer, product, brand & employee experience insights in one place. Request a personalized demo and we’ll show you how you can use Qualtrics to design and improve the breakthrough experiences you deliver across your organization. Learn more here: https://www.qualtrics.com

Retain complete voice data sovereignty and access always, and connect to the broadest partner ecosystem in the industry to maximise the value of captured voice data.

Red Box’s open voice platform gives you complete control and access to your conversational data, connecting you to a broad AI partner ecosystem to maximise the value of captured voice and choose solutions best aligned to your goals.

Extensive pre-integration means our solution is quick to deploy, enabling the capture of all conversations across your organisations as part of your voice and AI strategy.

Learn more here: https://www.redboxvoice.com/

RingCentral, Inc. is a provider of cloud-based communication and collaboration products and services for businesses.

RingCentral, Inc. is a provider of cloud-based communication and collaboration products and services for businesses. CallMiner provides conversational intelligence for both post-call and real time offerings from RingCentral. Learn more here: https://www.ringcentral.com/

CallMiner integrates with Salesforce CRM and WFM data, along with any interactions captured via its platform.

CallMiner integrates with Salesforce CRM and WFM data, along with any interactions captured via its platform. The combination of Salesforce data and CallMiner data provides a 360-degree view of customers across multiple channels. For more information: https://www.salesforce.com/

ServiceNow delivers digital workflows that create great experiences and unlock productivity. This is the future of work.

Automate and streamline work across the front, middle, and back office for happier customers, more productive employees, and an improved bottom line.

Learn more here: https://www.servicenow.com/

SMG’s customer experience solution with CallMiner delivers a comprehensive view of CX across communication channels by measuring, summarizing and correlating perceived and actual experiences.

SMG inspires experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management (XM) solutions, visit https://www.smg.com/

Global experts in deep learning and voice technology. Accurate speech-to-text for analysis and accessibility.

Our flexible API easily integrates into your services, solutions, and applications to give you the most accurate transcription powered by AI speech recognition.

As innovators, we build systems and models to improve on our already high accuracy levels. This is why we're focused on making Autonomous Speech Recognition the next big thing.

Fuelled by the introduction of self-supervised learning for our training, Autonomous Speech Recognition delivers a step-change in accuracy and inclusion by leveraging a wide range of voices using the scale and diversity of the internet.

The result is the most powerful, inclusive, and accurate speech recognition ever released.

Learn more here: https://www.speechmatics.com/

Talkdesk provides a better way for organizations to intelligently unlock the promise and potential of great customer experience.

Talkdesk provides a better way for organizations to intelligently unlock the promise and potential of great customer experience.

Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings, and profitability.

Learn more here: https://www.talkdesk.com/

TalkTalk is the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair connectivity should be available to everyone.

Since entering the market in the early 2000s, we have a proud history as an innovative challenger brand. Today, we provide landline, broadband, TV and mobile services to over four million customers. We operate Britain’s biggest unbundled broadband network, covering 96% of the population, supplying services to consumers through the TalkTalk brand, to businesses through TalkTalk Business, and by wholesaling to resellers.

Learn more: https://www.talktalkgroup.com/

Over 30 years, TASKE’s contact center software solutions have enabled call centers to optimize customer interactions, drive operational efficiency, facilitate innovation and curb customer frustration.

Your contact center is an important part of your business. In many cases, customers' impressions of your business are formed solely based on their interaction with your agents. View call activity up-to-the-second, generate reports and view a caller's experience from start to finish with TASKE.

Learn more here: https://www.taske.com/

CallMiner works with Twilio for integration of cloud communications across audio and SMS for greater customer understanding and insight.

Twilio is a cloud communications platform that provides building blocks to add messaging, voice, and video in your web and mobile applications. For more information: https://www.twilio.com/go/twilio-brand-sales-1

Verint helps with Customer Engagement. Customer Experience experts in Automation, AI, and Cloud. Security and Intelligence mining software.

Customer engagement is the heartbeat of your brand. Verint helps you unlock customer engagement possibilities barely imagined a few years ago. We’re innovating so you can create differentiated experiences and drive new insights.

Learn more here: https://www.verint.com/

CallMiner works with Zendesk to analyze customer conversations combined with Zendesk CRM interactions whether through calls, chat or email

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Zendesk software is powerful and flexible, and scales to meet the needs of any business.

Zoom's secure, reliable video platform powers all of your communication needs, including meetings, chat, phone, webinars, and online events.

Zoom is for you. We're here to help you connect, communicate, and express your ideas so you can get more done together. We're proud to be trusted by millions of enterprises, small businesses, and individuals, just like you.

Learn more here: https://zoom.us/

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Illuminate is the start of some really innovative developments we’re seeing within Eureka. The use of AI to help our analysts with the category building process means we can deliver insights to our clients quicker than ever.

Lee Mostari

Director of Insights & Analytics, Davies Group