See how we help you translate customer insights into business value.
Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
CallMiner’s Open Voice Transcription Standard (OVTS) enables organizations to utilize a wide range of speech to text (STT) vendors for CallMiner’s conversation analytics platform. With OVTS, you can easily expand geographically, address industry-specific needs and utilize your preferred vendor or solution to achieve your transcription needs.
Support global expansion and meet industry-specific needs with highly accurate language support and insights based on vendor expertise.
Leverage your existing STT investments or take advantage of specific STT vendors that offer the features and functionality your organization requires.
Future-proof your conversation analytics by maintaining the flexibility to implement a new STT solution at any time as market dynamics and your business needs change.
OVTS focuses on standardizing STT input from your speech recognition vendor of choice into CallMiner’s conversation analytics platform. This makes it possible for organizations to create the most powerful tool for gaining insights and driving business performance improvement.
Transcription of choice allows you freedom to choose your STT vendor from OVTS members and OVTS-enabled vendor STT solutions.
Analyze customer interactions at scale with the CallMiner platform combined with your STT of choice to drive your business success.
Gain accurate insights, even as your business grows and your needs change, while leveraging your preferred STT vendor or solution.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.