CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
CallMiner’s Open Voice Transcription Standard (OVTS) enables organizations to utilize a wide range of speech to text (STT) vendors for CallMiner’s conversation analytics platform. With OVTS, you can easily expand geographically, address industry-specific needs and utilize your preferred vendor or solution to achieve your transcription needs.
Support global expansion and meet industry-specific needs with highly accurate language support and insights based on vendor expertise.
Leverage your existing STT investments or take advantage of specific STT vendors that offer the features and functionality your organization requires.
Future-proof your conversation analytics by maintaining the flexibility to implement a new STT solution at any time as market dynamics and your business needs change.
OVTS focuses on standardizing STT input from your speech recognition vendor of choice into CallMiner’s conversation analytics platform. This makes it possible for organizations to create the most powerful tool for gaining insights and driving business performance improvement.
Transcription of choice allows you freedom to choose your STT vendor from OVTS members and OVTS-enabled vendor STT solutions.
Analyze customer interactions at scale with the CallMiner platform combined with your STT of choice to drive your business success.
Gain accurate insights, even as your business grows and your needs change, while leveraging your preferred STT vendor or solution.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.