How AI enhances speech analytics
Read to discover how AI-driven speech analytics delivers real-time insights, emotion detection, and predictive intelligence to transform contact cente...
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The Team at CallMiner
September 29, 2022
Delivering positive customer experiences (CX) is critical – it’s how organizations drive loyalty, competitive differentiation, and revenue growth. Now more than ever, it is essential for businesses to benchmark their present CX performance and prepare to better meet customers’ evolving expectations.
Artificial intelligence (AI) provides a golden opportunity for tailoring positive customer experiences. AI-powered tools enable contact centers to handle more complex situations that used to require human intervention, provide customer self-service options, and extend enhanced support across contact channels.
Today, AI is being layered with current conversation intelligence solutions and emerging techniques encompassing machine learning (ML) and robotic process automation (RPA). Automating aspects of contact center operations makes it possible to serve customers in new ways, raise customer satisfaction and give businesses more insight into their customer interactions.
Read on for our list of use cases and proof-points to guide your AI-powered customer experience strategy.
AI by itself does not improve customer experience or agent productivity. Rather, this technology streamlines processes – often mundane or repetitive processes – and can uncover trends or patterns within data. It’s through AI that humans can make more informed business decisions and drive improvement. Here is a sampling of how combining AI-powered conversation intelligence solutions can benefit contact center operations.
AI represents the next step in the evolution of CX. It gives new value to old, previously untapped data and helps organizations continuously make experiences better by learning what works and applying the results. For more information, check out our whitepaper, How AI Improves the Customer Experience.
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.