10 ways to transform your enterprise with conversation intelligence
Conversation intelligence unlocks the hidden value within contact centers, transforming them from cost centers to essential drivers of business growth...
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The Team at CallMiner
September 29, 2022
Delivering positive customer experiences (CX) is critical – it’s how organizations drive loyalty, competitive differentiation, and revenue growth. Now more than ever, it is essential for businesses to benchmark their present CX performance and prepare to better meet customers’ evolving expectations.
Artificial intelligence (AI) provides a golden opportunity for tailoring positive customer experiences. AI-powered tools enable contact centers to handle more complex situations that used to require human intervention, provide customer self-service options, and extend enhanced support across contact channels.
Today, AI is being layered with current conversation intelligence solutions and emerging techniques encompassing machine learning (ML) and robotic process automation (RPA). Automating aspects of contact center operations makes it possible to serve customers in new ways, raise customer satisfaction and give businesses more insight into their customer interactions.
Read on for our list of use cases and proof-points to guide your AI-powered customer experience strategy.
AI by itself does not improve customer experience or agent productivity. Rather, this technology streamlines processes – often mundane or repetitive processes – and can uncover trends or patterns within data. It’s through AI that humans can make more informed business decisions and drive improvement. Here is a sampling of how combining AI-powered conversation intelligence solutions can benefit contact center operations.
AI represents the next step in the evolution of CX. It gives new value to old, previously untapped data and helps organizations continuously make experiences better by learning what works and applying the results. For more information, check out our whitepaper, How AI Improves the Customer Experience.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.