Build vs. buy: Leveraging generative AI for conversation intelligence
Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversati...
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The Team at CallMiner
January 23, 2024
According to CallMiner's 2023 CX Landscape Report, while most organizations will invest in AI solutions in the next 12 months, 44% of customer experience (CX) and contact center leaders revealed they were still determining which AI technology would best meet their business needs for CX.
With all the buzz around AI, this hesitation is understandable. It can be overwhelming to distill down all the information to figure out how to apply AI to your conversation intelligence strategy, and you probably have some questions. In this blog, we’ve compiled six common questions and answers to help you understand how AI is used in our platform.
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.