Whitepaper
Why CallMiner?
See how we help you translate customer insights into business value.
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Solutions
Financial services and banking organizations face two unique challenges – delivering the best customer experience (CX), while staying compliant with critical industry regulations. Conversation analytics holds the key to both.
Leverage voice of the customer (VoC) intelligence to improve CX during every interaction regardless of channel.
Monitor and analyze 100% of conversations with automated Quality Assurance (QA) to uncover agent performance and interaction trends.
Scan for interactions that use specific categories and key words to uncover agent and customer trends and identify areas of improvement.
Tap into conversational insights to identify and deliver on customer demands to survive in the industry that has the second highest churn rate.
Understand customer interactions to deliver insights, value and opportunities beyond the contact center.
By monitoring 100% of interactions, financial services and banking firms can more effectively adhere to consumer protection rules and other regulatory standards at scale.
