CallMiner Eureka Selected to Help Zenylitics Bring the Power of Speech Analytics to Small and Mid-Sized Businesses

Zenylitics offers Eureka speech analytics as part of its services to provide a turnkey, fully managed speech analytics and quality assurance program for clients.   WALTHAM, MA – July 25,  2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces a partnership with Zenylitics, a leading provider of speech analytics […]

Read More

CallMiner Reacts to Recent Industry Security Breach and Reaffirms its Robust Measures to Protect Personal Data

WALTHAM, MA – July 18, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics reaffirmed today its multi-layered security procedures in response to the recent serious breach that occurred in the industry. The personal information of millions of customer records of a major telecom provider were recently exposed due to […]

Read More

CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centers and Companies Starting their Analytics Journey

Waltham, MA, June 28, 2017 (GLOBE NEWSWIRE) — CallMiner®, the leading platform provider of award-winning speech and customer engagement analytics, today announces a new offering – Eureka Starter Edition, a full speech transcription and rich search and discovery tool designed for smaller contact centers or larger organizations looking to gain insight into their customer interactions […]

Read More

CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers

CallMiner Eureka Speech Analytics captures and analyzes calls from Amazon Connect. Waltham, MA – DATE — CallMiner, developer of customer engagement and speech analytics platform Eureka, announces its collaboration with Amazon Connect cloud-hosted contact center service on Amazon Web Services (AWS). This new development will allow businesses of any size that are using Amazon Connect […]

Read More

CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics to Transform the Way Businesses Interact with Customers

WALTHAM, MA, June 20, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces today a partnership with Nuance Communications (NASDAQ: NUAN), to incorporate CallMiner Eureka, the leading best-of-breed analytics platform, into their analytics offering. This partnership will deliver improved contact center and agent performance, and optimize the customer experience […]

Read More

CallMiner Partner, Nuance, Announces Full-Lifecycle Customer Analytics Powered by CallMiner Eureka

CallMiner partner, Nuance, announced the expansion of its analytics portfolio to provide enterprise companies with actionable customer insights. Powered by CallMiner Eureka voice of the customer analytics, Nuance’s expanded offering automates the monitoring and scoring of all customer contacts. This provides deep insights to improve agent performance, decrease costs, increase sales and improve the customer […]

Read More

CallMiner Announces Speech Analytics Calculator to Help Businesses Assess Achievable Return on Investment

Free online calculator tool assesses cost savings and improved revenue from deploying speech analytics. WALTHAM, MA – June 6, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces the launch of an online calculator that can help companies compute achievable return on investment (ROI) with CallMiner Eureka. A recent […]

Read More

Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience

Eureka Enterprise Speech Analytics and EurekaLive real-time analytics provide post-call voice of the customer insights and on-call next best action guidance to improve quality of service and level of compassion. WALTHAM, MA – June, 1, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has […]

Read More

CallMiner’s Eureka Xchange named in the Top 10 Contact Centre Technologies of 2017

The Eureka platform was recognized for its collaboration and co-creation advantages Waltham, MA, May 31, 2017 – CallMiner, a leader in speech and customer engagement analytics, announced today that Eureka Xchange, the speech analytics industry’s first open application exchange, has been named as one of the Top 10 Contact Centre Technologies of 2017. The Awards, […]

Read More

CallMiner Customer, HomeServe USA, Honored with Stevie Awards

HomeServe wins 3 Stevie Awards as a direct result of the CallMiner Eureka Speech Analytics Solution Boston, MA – April 6, 2017 – CallMiner, a leader in speech and customer engagement analytics, announced today that customer HomeServe USA, a leading provider of home emergency repair service plans, was recognized with three Silver Stevie Awards for […]

Read More

CallMiner Leads Speech and Customer Engagement Industry in Data Security and Privacy for Customers

Independent Audit Verifies CallMiner’s Adherence to SOC 2 Type II, FISMA, ISO 27001, HIPAA, and PCI DSS Standards Fort Myers, FL – March 16, 2017 – CallMiner, the leader in cloud speech and customer engagement analytics solutions, today announced that it has received its SOC 2 Type II Attestation Report, FISMA Compliance Audit, HIPAA Security […]

Read More

The Christian Broadcasting Network Selects CallMiner Eureka Speech Analytics for a Better Customer Experience

The Christian Broadcasting Network Selects CallMiner Eureka Speech Analytics for a Better Customer Experience

Read More

CallMiner Expands Focus on Telecommunications Through New Reseller and Technology Partnership with Light Communications, Inc.

Waltham, MA – February 2, 2017 — CallMiner, the leader in speech and customer engagement analytics solutions, announces today that Light Communications, Inc., a turn-key software solutions specialist for Enterprise multi-media Contact Centers, has selected CallMiner Eureka as their recommended speech analytics platform. Light Communications will resell CallMiner Eureka as part of its end-to-end portfolio of […]

Read More

Health Insurance Innovations Selects CallMiner Interaction Analytics to Build Consumer and Regulatory Confidence

Waltham, MA – January 31, 2017 — CallMiner, the leader in Interaction Analytics solutions, announces today that Health Insurance Innovations, Inc. (HII) (NASDAQ HIIQ), an administrator of affordable web-based health insurance, has selected CallMiner Eureka to gather business intelligence on conversations between HII’s licensed and carrier-appointed insurance agents and customers in order to improve the […]

Read More

CallMiner Brings Holiday Cheer to Eva’s Closet Families

Ft. Myers, FL – December 23, 2016 — Each year during the holiday season, CallMiner, a Ft. Myers technology company, chooses a local charity to sponsor. This year it was Eva’s Closet, a local charity with a mission to “provide assistance to people in need, regardless of situation or circumstance, without judgment.” Jessica Goodall, who […]

Read More

The CCS Companies Leverages CallMiner Eureka Customer Engagement Analytics to Further Enhance the Consumer Call Center Experience and its Quality Assurance Initiatives

Waltham, MA – Nov 16, 2016 — CallMiner, the leader in speech and customer engagement analytics, announces today that The CCS Companies has selected CallMiner Eureka and myEureka interaction analytics. Eureka will enhance CCS’ ability to tap into consumer insights that improve the consumer call center experience, contact center agent quality, regulatory compliance, and voice […]

Read More

CallMiner Honors Customer Engagement Professionals at Largest LISTEN Conference in the Company’s History

Waltham, MA – Nov 11, 2016 — CallMiner, the leader in speech and customer engagement analytics, held its eighth annual LISTEN conference November 2-4, 2016 – the largest gathering of users and customer engagement professionals including more than 160 first-time attendees. During the event, awards were presented to analysts whose efforts had a direct impact […]

Read More

CallMiner Launches First Customer Engagement Analytics App Exchange

Eureka Xchange Drives Extensibility to the Eureka Platform and Accelerates Speed to Intelligence Waltham, MA – November 3, 2016 — CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, today announces the launch of Eureka Xchange, an app exchange for its powerful Eureka 10 interaction analytics platform, as a public preview. From […]

Read More

LISTEN 2016 Conference for Users and Customer Engagement Professionals Sets Record with 40% Increase in Attendance

Waltham, MA – October 26, 2016 — CallMiner, the leader in speech and customer engagement analytics, hosts the eighth annual LISTEN conference – Boundless Connections — for users and customer engagement professionals at the Opal Sands Hotel in Clearwater Beach, Florida, on November 2-4, 2016. As testament to CallMiner’s growing customer roster and presence in […]

Read More

CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients

Waltham, MA – September 8, 2016 — CallMiner, the leader in speech and customer engagement analytics solutions, and Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, today announced a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics, delivering greater speed to intelligence and results to the enterprise […]

Read More