Sekure Merchant Solutions Deploys CallMiner Speech Analytics

103   2   CallMiner have announced that Sekure Merchant Solutions is seeing early success in its implementation of CallMiner Eureka as its speech and engagement analytics solution. CallMiner Eureka is provided to Sekure Merchant Solutions through their cloud contact centre provider Five9, a CallMiner reseller. Sekure Merchant Solutions is a leader in […]

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Sekure Merchant Solutions Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions

Success in sales performance and contact center efficiency fuel early results. LA JOLLA, CA – May 15, 2018 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today at Five9 CX Summit that Sekure Merchant Solutions is seeing early success in its implementation of CallMiner Eureka as its speech and […]

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CallMiner Eureka named Best Speech Analytics Solution and a Top 10 Contact Center Technology

The Eureka 10 Post-Contact Interaction Analytics Suite was recognized for its user-friendliness, robust in-depth analysis of customer interactions and agent performance, and fast response to its customers’ needs. Waltham, MA – May 14, 2018 – CallMiner, the award-winning platform provider of speech and customer engagement analytics, announced today that Eureka 10, the post-contact interaction analytics […]

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Machines delve deep into customer minds

 Customer insight professionals charged with gaining a wider understanding of customers from the growing volumes of structured and unstructured data accruing in real time can benefit greatly from deep learning. Many organisations are sitting on a wealth of untapped data in the form of call centre recordings and customer emails that contain valuable insights into […]

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Veridian Credit Union Implements CallMiner Eureka and myEureka Speech Analytics to Increase Member Satisfaction

FOR IMMEDIATE RELEASEVeridian Credit Union Implements CallMiner Eureka and myEureka Speech Analytics to Increase Member Satisfaction Veridian Credit Union Implements CallMiner Eureka and myEureka Speech Analytics to Increase Member SatisfactionSpeech analytics insights will drive operational efficiencies, improve quality of service, and increase sales performance to further strengthen member relationships. WALTHAM, MA – May 3, 2018 […]

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Turning Your Contact Centre From a Cost to Profit Centre

379  2  1   Frank Sherlock, of CallMiner, discusses the two things that you need to do change the image of your contact centre, encouraging you to use interaction analytics in the process. If you want to turn your contact centre into a profit centre, it’s important to ensure that you always: […]

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Veridian Credit Union Implements CallMiner Eureka and myEureka Speech Analytics to Increase Member Satisfaction

Speech analytics insights will drive operational efficiencies, improve quality of service, and increase sales performance to further strengthen member relationships. WALTHAM, MA – May 3, 2018 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that Veridian Credit Union has selected CallMiner’s Eureka platform and myEureka solution for a […]

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Webinar: 5 Ways to Create Engaged and Empowered Agents

306  3  9   Click here to view the replay It is generally recognised that engaged and empowered advisors deliver better customer satisfaction. In this webinar we looked at 5 ways to create engaged and empowered agents. Panellists Introductions – Rachael Boynton, Call Centre Helper Carolyn Blunt, Ember Real Results Click here […]

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Global Agent Performance Optimization (APO) Market 2017: Teleopti AB, Aspect Software Inc, Calabrio Inc, NICE Systems, CallMiner Inc, ClickFox Inc

Global Agent Performance Optimization (APO) Market 2017 – Industry Research Report This press release was orginally distributed by SBWire Deerfield Beach, FL — (SBWIRE) — 04/26/2018 — The Global Agent Performance Optimization (APO) Market 2017 Industry Research Report is a in-depth study and professional analysis on the current state of the Agent Performance Optimization (APO) […]

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Automated Voice & Data Solutions Sponsors Genesys AppFoundry at Premier Customer Experience Event CX18

AVDS to demo the IVR Visualizer integration with industry leading Genesys Customer Experience Platform HOUSTON (PRWEB) April 24, 2018 Automated Voice & Data Solutions – Deliberately Different, will demonstrate its IVR Visualizer for the Genesys PureConnect® platform at CX18, the industry’s premier customer experience event. Taking place May 1-4 in Nashville, Tennessee, CX18 is presented […]

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How to Use Interaction Analytics to Deliver Value to Your Business

285   1   Think about how your contact centre is viewed by the wider business. Is it seen as a cost or profit centre? If it’s the first, it’s highly likely the pivotal role of the contact centre hasn’t been recognised by senior management. As the diagram below identifies, the contact centre […]

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TRUSTID Releases 2018 ‘State of Call Center Authentication’ Report

TRUSTID, a provider of pre-answer caller authentication, has released a new report on the state of call center authentication, based on a recent survey of contact center professionals. Related Articles Related Whitepapers TRUSTID, a provider of pre-answer caller authentication, has released a new report on the state of call center authentication, based on a recent survey of contact center […]

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TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Center Platform with Speech Analytics

TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with CallMiner, the award-winning platform provider of speech and customer engagement analytics. Related Articles Related Whitepapers TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its […]

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Current and Projected Customer Journey Analytics Market size in terms of volume and value 2017-2025

Customer journey analytics is weaving together of each touchpoint that a consumer interacts across multiple channels. Customer journey analytics provides marketers and professionals of customer experience a unique and powerful tool to understand and engage with each consumer at personal level. One can determine the most important consumer journeys and can prioritize these opportunities that […]

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Global Speech Analytics Market Key Player’s Analysis- inContact, Calabrio, CallMiner, ClaraBridge, etc….

iCrowdNewswire – Apr 12, 2018 “Global Speech Analytics Industry Report” is an expert and in-depth analysis of key business and future development prospects, key determinants and restrictions, profiles of major market players, segmentation and forecasting. The study offers detailed quantitative and qualitative analysis of the industry by offering an overview of key market conditions and statistics […]

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News : TCN Announces NEW Partnership with CallMiner

#contactcenterworld, @tcn, @CallMiner George, Utah & Waltham, Mass., April 10, 2018 — TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with CallMiner, a platform provider of speech and customer engagement analytics. Under the partnership, TCN will fully integrate its advanced cloud-based […]

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TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Center Platform with Speech Analytics

(PRWeb) – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced its integration partnership with CallMiner, the award-winning platform provider of speech and customer engagement analytics. Under the partnership, TCN will fully integrate its advanced cloud-based contact center solution, Platform 3.0, with CallMiner […]

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Speech Analytics Market – Global Forecast to 2022 | Spoke

Dublin, April 11, 2018 (GLOBE NEWSWIRE) — The “Speech Analytics Market by Component, Application, Deployment Model, Organization Size, Industry Vertical, and Region – Global Forecast to 2022” report has been added to ResearchAndMarkets.com’s offering. The global speech analytics market size is expected to grow from USD 941.1 million in 2017 to USD 2,175.8 million by […]

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