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WALTHAM, MA, June 20, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces today a partnership with Nuance Communications (NASDAQ: NUAN), to incorporate CallMiner Eureka, the leading best-of-breed analytics platform, into their analytics offering. This partnership will deliver improved contact center and agent performance, and optimize the customer experience […]

CallMiner partner, Nuance, announced the expansion of its analytics portfolio to provide enterprise companies with actionable customer insights. Powered by CallMiner Eureka voice of the customer analytics, Nuance’s expanded offering automates the monitoring and scoring of all customer contacts. This provides deep insights to improve agent performance, decrease costs, increase sales and improve the customer […]

Free online calculator tool assesses cost savings and improved revenue from deploying speech analytics. WALTHAM, MA – June 6, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces the launch of an online calculator that can help companies compute achievable return on investment (ROI) with CallMiner Eureka. A recent […]

Eureka Enterprise Speech Analytics and EurekaLive real-time analytics provide post-call voice of the customer insights and on-call next best action guidance to improve quality of service and level of compassion. WALTHAM, MA – June, 1, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has […]

The Eureka platform was recognized for its collaboration and co-creation advantages Waltham, MA, May 31, 2017 – CallMiner, a leader in speech and customer engagement analytics, announced today that Eureka Xchange, the speech analytics industry’s first open application exchange, has been named as one of the Top 10 Contact Centre Technologies of 2017. The Awards, […]

HomeServe wins 3 Stevie Awards as a direct result of the CallMiner Eureka Speech Analytics Solution Boston, MA – April 6, 2017 – CallMiner, a leader in speech and customer engagement analytics, announced today that customer HomeServe USA, a leading provider of home emergency repair service plans, was recognized with three Silver Stevie Awards for […]

Independent Audit Verifies CallMiner’s Adherence to SOC 2 Type II, FISMA, ISO 27001, HIPAA, and PCI DSS Standards Fort Myers, FL – March 16, 2017 – CallMiner, the leader in cloud speech and customer engagement analytics solutions, today announced that it has received its SOC 2 Type II Attestation Report, FISMA Compliance Audit, HIPAA Security […]

The Christian Broadcasting Network Selects CallMiner Eureka Speech Analytics for a Better Customer Experience

Waltham, MA – February 2, 2017 — CallMiner, the leader in speech and customer engagement analytics solutions, announces today that Light Communications, Inc., a turn-key software solutions specialist for Enterprise multi-media Contact Centers, has selected CallMiner Eureka as their recommended speech analytics platform. Light Communications will resell CallMiner Eureka as part of its end-to-end portfolio of […]

Waltham, MA – January 31, 2017 — CallMiner, the leader in Interaction Analytics solutions, announces today that Health Insurance Innovations, Inc. (HII) (NASDAQ HIIQ), an administrator of affordable web-based health insurance, has selected CallMiner Eureka to gather business intelligence on conversations between HII’s licensed and carrier-appointed insurance agents and customers in order to improve the […]

Ft. Myers, FL – December 23, 2016 — Each year during the holiday season, CallMiner, a Ft. Myers technology company, chooses a local charity to sponsor. This year it was Eva’s Closet, a local charity with a mission to “provide assistance to people in need, regardless of situation or circumstance, without judgment.” Jessica Goodall, who […]

Waltham, MA – Nov 16, 2016 — CallMiner, the leader in speech and customer engagement analytics, announces today that The CCS Companies has selected CallMiner Eureka and myEureka interaction analytics. Eureka will enhance CCS’ ability to tap into consumer insights that improve the consumer call center experience, contact center agent quality, regulatory compliance, and voice […]

Waltham, MA – Nov 11, 2016 — CallMiner, the leader in speech and customer engagement analytics, held its eighth annual LISTEN conference November 2-4, 2016 – the largest gathering of users and customer engagement professionals including more than 160 first-time attendees. During the event, awards were presented to analysts whose efforts had a direct impact […]

Eureka Xchange Drives Extensibility to the Eureka Platform and Accelerates Speed to Intelligence Waltham, MA – November 3, 2016 — CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, today announces the launch of Eureka Xchange, an app exchange for its powerful Eureka 10 interaction analytics platform, as a public preview. From […]

Waltham, MA – October 26, 2016 — CallMiner, the leader in speech and customer engagement analytics, hosts the eighth annual LISTEN conference – Boundless Connections — for users and customer engagement professionals at the Opal Sands Hotel in Clearwater Beach, Florida, on November 2-4, 2016. As testament to CallMiner’s growing customer roster and presence in […]

Waltham, MA – September 8, 2016 — CallMiner, the leader in speech and customer engagement analytics solutions, and Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, today announced a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics, delivering greater speed to intelligence and results to the enterprise […]

Waltham, MA – July 12, 2016 — CallMiner, the leader in speech and customer engagement analytics solutions, and Cloud9 Business Analytics, a leading provider of cloud-based Workforce Optimisation (WFO) solutions today announces a strategic partnership to bring robust cloud-based enterprise speech analytics to small and midsized businesses (SMBs) in the UK. With the support of […]

Awards highlight measurable results from CallMiner speech analytics Boston, MA – August 8, 2016 – CallMiner® (http://www.callminer.com), the leader in speech and customer engagement analytics solutions, announced today that two of its customers, Encore Capital Group and Open English have won Implementation Awards from Speech Technology Magazine. Both companies were recognized for their ability to use speech analytics […]

Waltham, MA – June 22, 2016 – CallMiner, Inc., the leader in speech and customer engagement analytics solutions announces the launch of its new Engagement Optimization community. EngagementOptimization.com (abbreviated to EO) is the premier destination for customer engagement professionals, thought leaders and industry experts to go to learn how to optimize the customer journey through […]

Waltham, MA – June 22, 2016 – CallMiner, Inc., the leader in speech and customer engagement analytics solutions announces the launch of its new Engagement Optimization community. EngagementOptimization.com (abbreviated to EO) is the premier destination for customer engagement professionals, thought leaders and industry experts to go to learn how to optimize the customer journey through […]