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Expanded support for 30+ new languages, many have passed a certification process which includes sensitive payment card data redaction.  WALTHAM, MA – August 15, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today the company has greatly expanded its multi-language and sensitive data protection capabilities. The company’s industry-leading […]

Zenylitics offers Eureka speech analytics as part of its services to provide a turnkey, fully managed speech analytics and quality assurance program for clients.   WALTHAM, MA – July 25,  2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces a partnership with Zenylitics, a leading provider of speech analytics […]

WALTHAM, MA – July 18, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics reaffirmed today its multi-layered security procedures in response to the recent serious breach that occurred in the industry. The personal information of millions of customer records of a major telecom provider were recently exposed due to […]

Waltham, MA, June 28, 2017 (GLOBE NEWSWIRE) — CallMiner®, the leading platform provider of award-winning speech and customer engagement analytics, today announces a new offering – Eureka Starter Edition, a full speech transcription and rich search and discovery tool designed for smaller contact centers or larger organizations looking to gain insight into their customer interactions […]

CallMiner Eureka Speech Analytics captures and analyzes calls from Amazon Connect. Waltham, MA – DATE — CallMiner, developer of customer engagement and speech analytics platform Eureka, announces its collaboration with Amazon Connect cloud-hosted contact center service on Amazon Web Services (AWS). This new development will allow businesses of any size that are using Amazon Connect […]

WALTHAM, MA, June 20, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces today a partnership with Nuance Communications (NASDAQ: NUAN), to incorporate CallMiner Eureka, the leading best-of-breed analytics platform, into their analytics offering. This partnership will deliver improved contact center and agent performance, and optimize the customer experience […]

CallMiner partner, Nuance, announced the expansion of its analytics portfolio to provide enterprise companies with actionable customer insights. Powered by CallMiner Eureka voice of the customer analytics, Nuance’s expanded offering automates the monitoring and scoring of all customer contacts. This provides deep insights to improve agent performance, decrease costs, increase sales and improve the customer […]

Free online calculator tool assesses cost savings and improved revenue from deploying speech analytics. WALTHAM, MA – June 6, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces the launch of an online calculator that can help companies compute achievable return on investment (ROI) with CallMiner Eureka. A recent […]

Eureka Enterprise Speech Analytics and EurekaLive real-time analytics provide post-call voice of the customer insights and on-call next best action guidance to improve quality of service and level of compassion. WALTHAM, MA – June, 1, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has […]

The Eureka platform was recognized for its collaboration and co-creation advantages Waltham, MA, May 31, 2017 – CallMiner, a leader in speech and customer engagement analytics, announced today that Eureka Xchange, the speech analytics industry’s first open application exchange, has been named as one of the Top 10 Contact Centre Technologies of 2017. The Awards, […]