TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Center Platform with Speech Analytics

TCN Speech Analytics, powered by CallMiner, will uncover customer engagement insights to improve contact center agent performance and customer experience

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CallMiner Eureka shortlisted for Contact Centre Technology Awards

We are delighted to announce that CallMiner Eureka – our Post Contact Interaction Analytics Suite – has been shortlisted for the 2018 Call Centre Helper “Top 10 Contact Center Technology” awards. You can help us make the ‘Top 10 list’ by voting for Eureka HERE. It will take you less than 1 minute to cast […]

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CallMiner In the News: 8 Ways to Improve Chatbots and Boost Customer Satisfaction

CallMiner mentioned on: https://www.callcentrehelper.com/ways-to-improve-chatbots-boost-satisfaction-124375.htm Excerpt: Use Interaction Analytics to Make Chatbots More Conversational The way that people communicate on the phone is different from the way they communicate using a text message, chat, or email. It is therefore important to be able to identify these differences and then “coach” chatbots accordingly, to ensure customers feel satisfied […]

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New Analytics Engine Delivers Fastest Intelligence from Customer Interactions at Scale

CallMiner Eureka update combines real-time and after-call analytics at 10x of previous capacity Orlando, FL – March 13, 2018 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today at Enterprise Connect 2018 that the company has made significant enhancements to its cloud-based customer engagement analytics platform, CallMiner Eureka, to […]

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CallMiner Wins Silver Stevie®Award in New Contact Center Solution Category for Joint Solution with Nuance Communications

Waltham, MA – March 5, 2018 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that CallMiner and Nuance Communications received a Silver Stevie Award in the New Contact Center Solution category. The award recognizes the joint partnership to deliver a customer engagement analytics solution that offers the most […]

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