CallMiner LiveTranslate offers real-time translation that removes communication barriers between agents and customers, creating frictionless, multilingual experiences that resolve issues faster and improve satisfaction.
With OmniAgent, the average handling time reduced by 78%, from 420 seconds to 90 seconds. We were also able to answer 120% more calls for tracking packages. Of our customers, 88% rate their experience with the voicebot very highly, and 89% say they find it easy to receive necessary service.
Innovaton Manager, Estafeta
