Contact Center

CONTACT CENTER

Impact customer experience with improved agent performance 

The contact center is on the frontline for your brand. Ensure agents are putting their best foot forward in every customer interaction. 

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quote

Our call center’s continuous improvement process is anchored on CallMiner’s capabilities. Everything begins with speech analytics.

Ed Lee

Business Analyst, Slimware Utilities

Additional Resources

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Whitepaper

CallMiner CX Landscape Report 2025

Whitepaper

Forrester Wave™ Conversation Intelligence Solutions for Contact Centers, Q2 2025

Whitepaper

Five Secrets of Top-Performing Contact Centers

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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