Newsroom

CallMiner is always moving forward.

Here’s what’s new. 

Contact us for media inquiries

Newsroom In The News Press Releases Awards

Latest News
Insights and Highlights from Enterprise Connect 2024

April 02, 2024

Opus Research shares key announcements from Enterprise Connect, including CallMiner's new and enhanced generative AI capabilities. The blog highlights the industry’s ongoing efforts to refine and expand the role of AI.

Read more
The Top Conversational Intelligence Vendors for 2024

April 01, 2024

Conversation intelligence is becoming increasingly crucial in the contact center and customer service landscape. Learn why CallMiner is named among the top vendors in the industry by CX Today.

Read more
Enterprise Connect 2024: News You Might Have Missed

March 28, 2024

CallMiner's generative AI enhancement are featured as top news coming out of Enterprise Connect 2024. Read more on CX Today.

Read more
View All News

Press Releases

March 26, 2024
CallMiner Named a Leader in the 2024 SPARK Matrix for Speech Analytics Report by Quadrant Knowledge Solutions
March 25, 2024
CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Center and Customer Experience Outcomes
December 12, 2023
Foundever™ and CallMiner Earn IAOP® 2023 Excellence In Strategic Partnerships Recognition
View All Press Releases

Awards and Recognition

View All Awards
G2 Winter Leader 2024
G2 Winter Leader 2024

Among other G2 recognitions, CallMiner continues to be named a G2 Leader in Speech Analytics quarter after quarter.

Read more
IAOP Partnership Award
IAOP 2023 Excellence in Strategic Partnerships

CallMiner and Foundever have been awarded the IAOP 2023 Excellence in Strategic Partnerships recognition, honoring outsourcing and collaborative partnerships that achieve mutual success, drive innovation, and create value.

Read more
Forrester Wave CI for CS Q3 2023 Badge
Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023

CallMiner is the Leader in the Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023

Read more
2023 CCW Excellence Awards Automation Solution of the Year
2023 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2023 CCW Excellence Award winner for Automation Solution of the Year, recognizing the platform for improving CX, agent performance and operational efficiency in the contact center.

Read more
Boston Globe Top Places to Work 2022
Boston Globe Top Places to Work 2022

CallMiner is a Top Places to Work in Massachusetts from The Boston Globe for the second year in a row. CallMiner is ranked 18th in the large employers category.

Read more
G2 Winter 2023 badge
G2 Winter Leader 2023

CallMiner has been named a G2 Leader in Speech Analytics for 10 consecutive quarters.

Read more
CCW Excellence Awards Workforce Innovation
2022 CCW Excellence Awards: Workforce Innovation of the Year

CallMiner is the 2022 CCW Excellence Awards Runner Up for Workforce Innovation of the Year, recognizing the commitment to driving superior contact center and CX performance.

Read more
Energage cultural Excellence 2022
Energage 2022 Top Workplaces - Culture Excellence

As part of the 2022 Top Workplace USA by Energage, CallMiner was recognized for its cultural excellence across Innovation, Work-Life Flexibility, Compensation & Benefits, Leadership and Purpose & Values.

Read more
Top Workplaces Energage 2022
2022 Top Workplaces USA Award by Energage

The 2022 Top Workplaces USA Award recognizes companies that put their people first. The list is based solely on employee feedback gathered through the Workplace Survey powered by Energage, LLC.

Read more
CCW Excellence Awards 2021
2021 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2021 CCW Excellence Awards winner for Automation Solution of the Year, recognized for driving superior contact center efficiency and CX performance.

Read more
Boston Globe Top Places to Work 2021
Boston Globe Top Places to Work 2021

CallMiner is a Top Places to Work in Massachusetts in the 14th annual employee-based survey project from The Boston Globe. CallMiner is ranked 19th in the large employers category.

Read more
2021 International Business Awards
2021 International Business Awards

CallMiner is a Bronze Stevie Award winner in the 2021 IBA for Illuminate, in the Artificial Intelligence/ Machine Learning Solution category.

Read more
KMWorld AI 50 2021
KMWorld AI 50 2021

The annual KMWorld AI 50 list recognizes companies that are helping customers excel in an increasingly competitive marketplace by delivering products and services with intelligence and automation.

Read more
People Choice Award For Speech Analytics In 2020
Speech Technology People's Choice 2020

CallMiner was awarded the People Choice Award For Speech Analytics in 2020 by the readers of Speech Technology Magazine.

Read more
AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

The 25 Best Software Companies To Work For In 2020 – Boston Area
2020 Best Software Companies to Work For

CallMiner selected as one of The 25 Best Software Companies To Work For In 2020 – Boston Area

Read more
Stevie Awards IBA 2020
17th Annual International Business Awards

CallMiner is a Silver Stevie Award winner in the 17th AIB Awards, recognized in the Most Valuable Corporate Response category for its Coronavirus Customer Think Tank.

Read more
Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

Forrester New Wave Badge
The Forrester New Wave

CallMiner named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

Read more

Media Inquiries

For all PR related inquiries please email:
callminer@inkhouse.com
Looking for CallMiner media assets? Download our media kit.

Talk with one of our experts to find out how our platform can help drive your business.

Contact Us
CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Products
Solutions
Customers
Resources
Company
Products
Resources
Solutions
Customers
Company
Twitter Facebook LinkedIn Youtube
© CallMiner. All Rights Reserved.