What are omnichannel contact center solutions?
It's important for contact centers to meet customers where they are and on their preferred channels. Read this blog to learn more about omnichannel co...
August 21, 2019
If you’ve been ‘listening’ to our latest announcements, then you know that our annual industry-leading event, LISTEN 2019, will be taking place November 4 – 6 at Margaritaville in Hollywood Beach, Florida.
Apart from bringing you the latest on our technologies, services, and best practices for achieving ‘velocity to vision’ with AI-fueled speech analytics, you’ll get a chance to hear from our top-notch lineup of speakers, attend over 50 sessions and workshops, and network during our fun-filled extracurricular events—all while enjoying the incredible amenities Margaritaville has to offer!
This year, we’ve extended first-day workshops to include additional free training for analysts and program owners to get the most out the CallMiner Eureka platform. The sessions will explore everything from the fundamentals of interaction analytics for beginners, to the next level of insights and knowledge for expert users—and everything in between.
Also new this year are the following analyst workshop topics, which were enthusiastically voted on by our customer base:
Our vertically oriented organization exchanges are the perfect place for like-minded leaders to share the concepts, ideas and best practices for leveraging speech analytics to support optimal business and customer outcomes. Planned breakouts by industry include:
… and more!
And when we say there’s something for everyone this year at LISTEN, we mean it. Here’s a glance at some of the activities you can expect:
For more information on attending, presenting, and participating at LISTEN 2019, please visit https://listen2019.com/. We look forward to seeing you there!
See all the fun we had at the 2018 event here:
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