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LISTEN 2019 Keynote Speakers Lineup Announced!


Scott Kendrick

June 26, 2019

LISTEN 2019 conference signage
LISTEN 2019 conference signage

We are excited to announce the keynote lineup for our annual speech analytics user conference, LISTEN, November 4-6, 2019. This year’s conference theme, ‘Velocity to Vision’ will center around the technologies, services and best practices that drive speed to interaction insights and improved customer outcomes.

LISTEN 2019 will feature appearances from leadership and customer experience (CX) experts who will education, entertain and inspire our attendees with their presentations. See below:

Ross Bernstein, 

Ross is leadership consultant and sports author who will relate sports leadership to winning in business and customer experience. He is the best-selling author of nearly 50 sports books. In addition, he is an award-winning peak-performance hall of fame business speaker who’s keynoted conferences on ALL SEVEN continents for audiences as small as 10 and as large as 10,000. Ross has spent the better part of the past 20 years studying the DNA of championship teams and his passion is helping organizations perform like CHAMPIONS. Ross and his books have been featured on thousands of TV and radio programs including CNN, CBS This Morning, FOX News, Bloomberg, ESPN, as well as in the Wall Street Journal, New York Times, USA Today & Maxim Magazine.

Watch Ross’s message

Kate Leggett, 

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM. Kate has extensive industry experience, with more than 10 years of leadership at CRM and customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices. Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Hear more from Kate in our recent webinar, Creating Customer Service Super Agents with Data, Tech and Coaching. 

Micah Solomon, Author, Keynote Speaker, Consultant, President & CEO Four Aces, Inc.

Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience.  He’s a bestselling author, consultant, and keynote speaker and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah’s a regular contributor to and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review.

A business leader and entrepreneur himself, Micah built his own company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple’s Siri. His broad expertise touches on the hospitality industry, retail, automotive, manufacturing, technology, banking and finance, the patient experience in healthcare, and the nonprofit and governmental sectors.

Be on the lookout for the October 2nd webinar featuring Micah!

New Location, More Sessions, Save Today!

Due to the popularity and growth of CallMiner’s annual conference over the past decade, LISTEN has found its new home at Margaritaville in Hollywood Beach, Florida.

LISTEN continues to gain traction year-over-year, signifying both a growing appreciation and demand for the value speech analytics brings. With our most illustrious keynote presentations yet, over 50 sessions and workshops to attend, and all the amenities Margaritaville has to offer—there’s something for everyone this year!

CallMiner has announced a reduced advanced conference pass rate of $699 ($200 off the full conference rate) that will be available till August 15, 2019. Register for LISTEN 2019 today! 

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