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Solutions
In today’s high-pressure customer service environment, quick access to accurate, relevant information can make or break the customer experience. Join experts from CallMiner and KMS Lighthouse for an engaging, practical session on how AI-driven knowledge management transforms contact centers.
We’ll dive into the evolving role of virtual agents and examine when automation delivers the most value versus when human interaction is essential. You’ll find out how personalized responses are crafted, and how insights feed back into continuous improvement.
You'll also learn how to:
If you lead a contact center, customer experience team, or digital transformation initiative, this webinar will give you actionable strategies to align your agents and AI for superior customer outcomes.
Megan Keup is a Product Marketing Manager at CallMiner, driving awareness and adoption of conversation intelligence solutions through strategic messaging and go-to-market activities. She leads sales enablement, creates global marketing assets, and supports product launches while empowering teams with insights on buyer behavior and industry trends.
Kelsey Kraemer brings a dynamic blend of technical expertise and people-centered leadership to her role as Solutions Architect at KMS Lighthouse. With nearly a decade of experience in customer engagement, leadership development, and training, Kelsey is passionate about driving meaningful change through knowledge management and human-centered design.
At KMS Lighthouse, Kelsey leverages her deep understanding of omnichannel communication, knowledge and learning management to help empower teams and elevate customer experiences. Her approach is rooted in the belief that every interaction is an opportunity to make a positive impact, on individuals, teams, and the business as a whole.
