Unlocking Improved Customer Experience Through AI-Driven Knowledge Management

Tuesday, May 19 @ 8 a.m. PT / 11 a.m. ET / 4 p.m. BST

In today’s high-pressure customer service environment, quick access to accurate, relevant information can make or break the customer experience. Join experts from CallMiner and KMS Lighthouse for an engaging, practical session on how AI-driven knowledge management transforms contact centers.

We’ll dive into the evolving role of virtual agents and examine when automation delivers the most value versus when human interaction is essential. You’ll find out how personalized responses are crafted, and how insights feed back into continuous improvement.

You'll also learn how to:

  • Enable agents to retrieve the right answers instantly during live interactions
  • Boost onboarding speed and performance with intuitive knowledge tools
  • Maintain an always-accurate knowledge base with analytics and governance
  • Track the KPIs that really show if automation is working.

If you lead a contact center, customer experience team, or digital transformation initiative, this webinar will give you actionable strategies to align your agents and AI for superior customer outcomes.

Featured Speakers

Megan Keup

Product Marketing Manager

Megan Keup is a Product Marketing Manager at CallMiner, driving awareness and adoption of conversation intelligence solutions through strategic messaging and go-to-market activities. She leads sales enablement, creates global marketing assets, and supports product launches while empowering teams with insights on buyer behavior and industry trends. 

CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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