Adapt or Vanish: Transforming CX Outsourcing in a Disruptive Market

Disruption isn’t a distant threat… it’s happening now. The brands and BPOs that succeed will be those that adapt quickly, embrace emerging technologies, and anticipate client needs before they’re voiced. For CX outsourcing providers, this means reinventing service models, leading with innovation, and identifying ways to add strategic value beyond standard delivery.

Join Amanda Quinn, renowned industry influencer and founder of Quinn Growth Advisors, and Todd Barber, VP NA Enterprise Accounts at CallMiner, for an in depth conversation on what it takes to thrive in today’s rapidly changing environment. Pulling from real-world examples and hard-earned lessons, they’ll share actionable insights on how to navigate market shifts and avoid becoming a cautionary tale like brands that failed to evolve.

Key Takeaways:

1. Understand how technology and CX transformation can create competitive advantage in a market where complacency leads to decline.

2. Learn how to identify emerging trends and align your offerings with what brands and customers will want next.

3. Discover strategies for evolving relationships with brands to withstand industry disruption and remain a trusted partner.