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This Women’s History Month, we’re bringing together four women who haven’t just climbed the leadership ladder - they’ve rebuilt parts of it along the way. These are executives who’ve led massive change inside tech and customer experience organizations, navigated the tough calls, and figured out how to make impact that sticks.
You’ll hear from:
Rather than the usual “leadership tips” session, this is about the decisions that really mattered in their careers: moments of vulnerability that turned into trust, taking ownership when the easy path was to wait, figuring out what balance actually looks like in real life, and building teams where everyone feels supported, no matter their role or gender.
Expect candor, stories you won’t hear anywhere else, and practical ideas you can take back to your own career - whether that’s leading a tech team, running CX strategy, or making your mark in a new role.
Beth Ziff is EVP of Customer Engagement and Co-Founder of ACC Premiere (formerly Premiere Response), bringing more than three decades of leadership at the intersection of customer experience, technology, and business transformation.
Beth leads ACC Premiere’s AI, Business Systems, and Data Innovation Centers of Excellence, where she helps organizations translate emerging technologies into measurable outcomes—elevating agent performance, uncovering hidden insights across complex data sets, and delivering seamless, automated consumer experiences at scale.
Throughout her career, Beth has designed and led sophisticated, multi-channel contact center operations for Fortune 500 brands, earning a reputation for pairing operational rigor with human-centered service design.
Beyond operations, Beth is a trusted advisor to executive teams navigating consumer affairs and crisis moments, across industries including consumer products, food & beverage, health, and pharmaceuticals. She is deeply passionate about mentoring leaders, building resilient teams, and helping organizations lead with clarity, confidence, and purpose in moments that matter most.
Anastasia Bellos is the Chief Client Officer at Alorica, where she drives high-impact CX/DX outcomes and is responsible for the full spectrum of cross-functional delivery, from business development and sales to pre- and post-sales execution. With 25+ years at the company, she has led over 75 brands to stronger performance through proven best practices — delivering standout business outcomes and building high-performing, service-focused teams.
As Chief Information Officer, Rachel Simone leads a global team responsible for CallMiner’s business systems and applications, creating business value, operational efficiencies, and competitive differentiation. Rachel also works with organizational stakeholders to align and prioritize best-in-class IT initiatives in support of CallMiner’s continuous growth. Rachel was previously CallMiner's Vice President of Enterprise Applications and Technology. With 25+ years of experience in simplifying and automating business operations, Rachel has held senior level management roles in companies ranging from private start-ups to corporations with $700+ million in revenue. Prior to CallMiner, Rachel held VP roles at Ipswitch, Dassault Systemes, and DS SolidWorks, among others. Rachel holds a Bachelor of Science degree from Boston University and an MBA from the Suffolk University Sawyer Business School.
Stacy Dye is a passionate advocate for transforming customer experience through insight-driven action. As Senior Director of Success Strategy at CallMiner, she partners closely with clients to help them unlock the full value of conversation intelligence—bridging the gap between operational performance and customer experience outcomes.
With nearly 30 years of experience in consumer research, Stacy brings a deep understanding of how to turn data into decisions. Her career has been dedicated to helping organizations not only understand customer feedback, but embrace it as a catalyst for change. At CallMiner, she leverages that expertise to guide clients in translating analytics into measurable ROI.
