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In an age where contact centers are increasingly targeted by sophisticated scammers, understanding the dynamics of these threats has never been more critical. The financial implications are staggering, with billions lost each year to account takeovers, social engineering, and identity fraud using AI technology. What steps can an organization take to detect and combat fraud in the face of increasingly intricate schemes?
Join us for an engaging fireside chat featuring Conor White (Daon) and Megan Keup (CallMiner), as they delve into the perilous challenges and innovative solutions around contact center fraud in the age of AI. This live session will highlight the scope of this growing problem, underscoring the alarming migration of fraud from physical to digital channels.
You’ll discover:
Don’t miss this opportunity to learn best practices from industry leaders and equip yourself with the knowledge to combat fraud in the digital age. Register today!
Megan Keup is a Product Marketing Manager at CallMiner, driving awareness and adoption of conversation intelligence solutions through strategic messaging and go-to-market activities. She leads sales enablement, creates global marketing assets, and supports product launches while empowering teams with insights on buyer behavior and industry trends.
Conor White is part of the core team that founded Daon. He joined the company as Chief Technology Officer in 2001 with the goal of designing and delivering trusted experiences that put human beings back at the center of digital transactions. In 2015, Conor accepted the role of President of the Americas, where he led all Daon activities across North, South, and Latin America. Then, in 2023, he accepted the role of President, Strategic Initiatives, where he leads efforts to find Daon’s “next big thing.”
In his current role on the Senior Management team, Conor spearheads the company’s expansion by identifying opportunities to apply Daon’s tech stack in new markets and verticals around the world.
As CTO, Conor shaped Daon’s technology strategy, including the development of its award-winning IdentityX® platform. As President of the Americas, his responsibilities encompassed sales, business development, marketing, customer delivery and financial performance.
Conor has a proven, 25-year track record of innovation in digital identity and cybersecurity. He is an accomplished inventor, with more than 30 patents in the field of human authentication and has architected some of the world’s highest-performing digital identity systems.
Conor is also a frequent speaker at international digital identity conferences on the topics of human identity, biometrics, and cybersecurity. He serves on several technology standards boards, both in the U.S. and abroad, and is a member of Daon’s Board of Directors.
Conor holds a B.Sc. in Computer Applications and an M.Sc. in Computer Science from Cork Institute of Technology. He is also a graduate of the Executive Leadership Program at Stanford University Graduate School of Business.
