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At Gonzaba Medical Group, “Como Familia” isn’t just a motto - it’s the way they care for every patient, every day ‘like family’. Their mission is to deliver healthcare that feels personal, compassionate, and deeply connected. But in today’s complex world, truly understanding patients means going beyond assumptions.
In this live, interactive session, discover how Gonzaba Medical Group is partnering with CallMiner to turn conversations into meaningful change - using AI and machine learning to uncover what patients really need, then acting on that knowledge to improve care, reduce risk, and foster long-term trust.
In this webinar, you’ll learn how Gonzaba:
Whether you’re a healthcare leader or patient experience advocate, this session will inspire you to think differently about how insights can transform care - helping you do more with less while staying true to your mission.
Save your seat today and see how Gonzaba’s Como Familia promise is being amplified through intelligent, data-driven action.
Jenna Arce brings over 24 years of management expertise to drive transformative change. Specializing in change management, she has led initiatives that elevate patient satisfaction and optimize operations, fostering a culture of excellence and innovation at Gonzaba.
In her role, Jenna also serves as the administrator over CallMiner, where she has spearheaded a strategic, phased implementation across the organization. Her leadership has guided the deployment of agent assist tools, the development of customized scorecards, category building, and the creation of performance dashboards to enhance team alignment and accountability. Jenna leverages CallMiner Analyze, to gain insights that drive process improvement initiatives focused on elevating the patient experience. Her efforts are aimed at reducing patient churn, enhancing operational efficiency, and strengthening the Gonzaba Medical Group brand as a leader in patient-centered care.
