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Today’s customers expect better experiences than ever before, driven by the rapid advancements in technology and increasing competition. Are you prepared to navigate the rapidly changing landscape of customer experience (CX) in 2026?
Join Adrian Swinscoe, Dari Damazo (Atlanticus), and Stacy Dye (CallMiner) as they share their insights into the transformative trends that shaped CX in 2025 and the predictions poised to define the upcoming 2026 year.
You’ll discover:
Don’t miss this unique opportunity to engage with these CX thought leaders and equip yourself with the tools you need to get ahead in the new year.
Stacy Dye is a passionate advocate for transforming customer experience through insight-driven action. As Senior Director of Success Strategy at CallMiner, she partners closely with clients to help them unlock the full value of conversation intelligence—bridging the gap between operational performance and customer experience outcomes.
With nearly 30 years of experience in consumer research, Stacy brings a deep understanding of how to turn data into decisions. Her career has been dedicated to helping organizations not only understand customer feedback, but embrace it as a catalyst for change. At CallMiner, she leverages that expertise to guide clients in translating analytics into measurable ROI.
As Atlanticus’ SVP of Digital Support Services, Dari Damazo builds and executes on the overall CallMiner and boost.ai strategies in addition to helping Atlanticus accelerate other digital capabilities and competencies. Her Analyst team leverages CallMiner and boost.ai to ensure Atlanticus is providing an optimal customer experience across Customer Service, Chatbot, Live Chat, and Collections channels. Dari is a Six Sigma Greenbelt and Certified Scrum Product Owner with 24 years of experience in Operations management and performance, business strategy, technology design and implementation, program and process design, and program and project management.
Described as an experimental CX thought leader and visionary, Adrian Swinscoe is a best-selling author, Forbes contributor, speaker, investor, advisor and aspirant CX Punk.
He has been growing and helping develop customer-focused large and small businesses for over 25 years now. His clients have included brands such as Adobe, Apple, Cancer Research UK, Costa Coffee, the UK Gov’s Crown Commercial Service, ING, Intercontinental Hotel Group, KFC, KPMG, ING, Kramp, Lloyds, Harper Collins, Médecins Sans Frontières, Megger, Microsoft, Nespresso, NowTV, Olympus, Pearson, Philips, Sky, Talk Talk and Zoom as well as numerous tech vendors and many smaller and medium-sized businesses.
Adrian is a frequent writer, podcaster and speaker on all things related to customer service and experience. He published a best selling book in 2016 called How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing (Pearson), published a genre busting book: Punk CX in 2019 and published an exciting follow up: Punk XL at the end of 2021.
