Todd Barber

Vice President BPO Accounts

Todd Barber is Vice President BPO Accounts for CallMiner, responsible for managing CallMiner’s BPO segment, from new customer acquisition, to building specific go-to-market programs to ensure joint success.

Todd is in his 11th year with CallMiner, have served as a sales director and leader of an enterprise sales team before taking on the BPO role in early 2023. He has extensive experience in building and growing sales teams and markets across a diverse product and market set, with over 30 years of speech recognition, automation and contact center experience, holding leadership roles in companies like PlumChoice (Allstate/SquareTrade), Comverse (Mavenir), Mattersight (Nice), Aylus Networks, SpeechWorks (Microsoft/Nuance), Stratus Computer, Vicorp and Rochester Telephone (Frontier). He has a bachelor's degree in Electrical Engineering from Rochester Institute of Technology, and an MBA from the WE Simon School of the University of Rochester.

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CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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