Steve Ruszczyk

SVP

25+ years of experience and leadership, a Business Consultant and Solution Architect ​ Customer Experience Management In recent years, his work explores the digital AI evolution, reshaping business strategies, focused on business case / ROI roadmap involving the customer experience (CX), employee experience (EX) and operational excellence (OX). Directing the use of advanced omni-channel analytics, AI and data visualization for the understanding the end-to-end customer journey, and the behaviors that drives business outcomes.

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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