Stacy Dye

Sr. Director of Strategy and Success

Stacy Dye is a passionate advocate for transforming customer experience through insight-driven action. As Senior Director of Success Strategy at CallMiner, she partners closely with clients to help them unlock the full value of conversation intelligence—bridging the gap between operational performance and customer experience outcomes.

With nearly 30 years of experience in consumer research, Stacy brings a deep understanding of how to turn data into decisions. Her career has been dedicated to helping organizations not only understand customer feedback, but embrace it as a catalyst for change. At CallMiner, she leverages that expertise to guide clients in translating analytics into measurable ROI.

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CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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