Richard Britt

Vice President of Artificial Intelligence

As the Vice President of Artificial Intelligence, Rick leads the talented team of Data Scientists and AI Engineers that are as passionate about machine learning solutions as he is. Rick and his team are keenly focused on research that does not replace humans, but augments their skills, allowing them to excel in partnership with AI. Blending theoretical and practical research he and his team leverage CallMiner's prodigious data and powerful capabilities to help customers achieve the return on investment they desire. Over his career Rick has worked in operations and analytics for some of the largest financial institutions, BPO’s and for a brief stint, marketing agencies, but his passion for people and behaviors has always brought him back to call center related analytics. He holds a BS degree in Economics from the Pennsylvania State University.

Authored Posts

Coaching sales interactions takes more than experience – it takes the right technology

Sales leaders need to evolve with technology. Rick Britt, CallMiner's VP of AI, shares why it’s time to change the game and start moving the needle us...

You’re not really sorry.

The CallMiner Research Lab uses AI to understand and improve conversations between a company and its customers. Here is what the data tells us about s...

What a category is and why it's important

In AI research, we focus a lot of energy on the concept of a category. This blog breaks down what a category is and how we are researching it.

Welcome to the CallMiner Research Lab blog: The cutting edge of innovation

Welcome to the CallMiner Research Lab blog! We are excited to share what we are working on and what we are thinking about.

AI + collections: How technology can help organizations adapt to change, fast

Learn how AI and other technology can help support collections organizations. CallMiner will be speaking at the Collections Technology Think Tank 2.0 ...

Only at LISTEN: An AI Perspective from Outside the Cave

At LISTEN, experience our most complete and advanced AI track to date with an AI-centric keynote and four dedicated AI sessions ranging from moderate ...

3 Potential Pitfalls of DIY Speech Analytics

Let’s look at why it’s attractive on the surface to undertake DIY speech analytics and the pitfalls companies we work with have encountered when they ...

Thoughts From The AI Summit In San Francisco

Last week we had the opportunity to attend and speak, and really geek out at the AI Summit in San Francisco, the heart of technology innovation.

What the Hack? Join us for our Hackathon!

Launching our Hackathon - CallMiner's first! - on First Call Resolution (FCR) we want your amazing talent to create the right way to find FCR behavior...

News Coverage

How to make "data-driven" more than jargon in your organization

July 02, 2021 by Richard Britt, Vice President of Artificial Intelligence

A byline from Rick Britt, CallMiner's VP of AI, shares why collecting data alone doesn’t make you data-driven. He offers tips for how organizations can take the necessary steps to clean, define, store, and analyze data for customer insights.

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The Potential Pitfalls of DIY Speech Analytics

March 07, 2019 by Richard Britt, Vice President of Artificial Intelligence

Organizations are building in-house data science or Artificial Intelligence teams to use emerging technology and techniques to harness the power of their data. With the growth of these internal data science teams, companies want greater control of all aspects their data programs so they’re more nim [...]

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