Richard Britt

Vice President of Artificial Intelligence

Rick Britt is CallMiner's former Vice President of Artificial Intelligence. Over his career, Rick has worked in operations and analytics for some of the largest financial institutions, BPO’s and for a brief stint, marketing agencies, but his passion for people and behaviors has always brought him back to call center related analytics. He holds a BS degree in Economics from the Pennsylvania State University.

Authored Posts

Five ways to be a better ally in contact centers

Rick Britt, CallMiner's VP of AI, shares his thoughts on diversity in the contact center industry and how people can be better allies to help change t...

Detecting customer emotions with CallMiner

Detecting emotions is hard. It is hard for machines because it is hard for humans. Read this blog to learn why it is so hard and why the CallMiner pla...

How much AI is ‘real’ in CallMiner? All of it.

The question should be, “does one company do that better or more powerfully than the competition?” For CallMiner, our solution, with a logical blend o...

Coaching sales interactions takes more than experience – it takes the right technology

Technology continues to evolve. Rick Britt shares why it’s time to start moving the needle using technology like sales conversation analytics.

You’re not really sorry.

The CallMiner Research Lab uses AI to understand and improve conversations between a company and its customers. Here is what the data tells us about s...

What a category is and why it's important

In AI research, we focus a lot of energy on the concept of a category. This blog breaks down what a category is and how we are researching it.

Welcome to the CallMiner Research Lab blog: The cutting edge of innovation

Welcome to the CallMiner Research Lab blog! We are excited to share what we are working on and what we are thinking about.

AI + collections: How technology can help organizations adapt to change, fast

Learn how AI and other technology can help support collections organizations. CallMiner will be speaking at the Collections Technology Think Tank 2.0 ...

Only at LISTEN: An AI Perspective from Outside the Cave

At LISTEN, experience our most complete and advanced AI track to date with an AI-centric keynote and four dedicated AI sessions ranging from moderate ...

3 Potential Pitfalls of DIY Speech Analytics

Let’s look at why it’s attractive on the surface to undertake DIY speech analytics and the pitfalls companies we work with have encountered when they ...

Thoughts From The AI Summit In San Francisco

Last week we had the opportunity to attend and speak, and really geek out at the AI Summit in San Francisco, the heart of technology innovation.

News Coverage

Five Tips to Become an Effective Ally in the Contact Center

June 15, 2022 by Richard Britt, Vice President of Artificial Intelligence

Rick Britt, VP of AI, explores how individuals and organizations alike are consider advancing allyship, and shares five ways to be a more effective ally within the contact center.

Read more
How to make "data-driven" more than jargon in your organization

July 02, 2021 by Richard Britt, Vice President of Artificial Intelligence

A byline from Rick Britt, CallMiner's VP of AI, shares why collecting data alone doesn’t make you data-driven. He offers tips for how organizations can take the necessary steps to clean, define, store, and analyze data for customer insights.

Read more
The Potential Pitfalls of DIY Speech Analytics

March 07, 2019 by Richard Britt, Vice President of Artificial Intelligence

Organizations are building in-house data science or Artificial Intelligence teams to use emerging technology and techniques to harness the power of their data. With the growth of these internal data science teams, companies want greater control of all aspects their data programs so they’re more nim [...]

Read more