Five ways to be a better ally in contact centers
Rick Britt, CallMiner's VP of AI, shares his thoughts on diversity in the contact center industry and how people can be better allies to help change t...
As the Vice President of Artificial Intelligence, Rick leads the talented team of Data Scientists and AI Engineers that are as passionate about machine learning solutions as he is. Rick and his team are keenly focused on research that does not replace humans, but augments their skills, allowing them to excel in partnership with AI. Blending theoretical and practical research he and his team leverage CallMiner's prodigious data and powerful capabilities to help customers achieve the return on investment they desire. Over his career Rick has worked in operations and analytics for some of the largest financial institutions, BPO’s and for a brief stint, marketing agencies, but his passion for people and behaviors has always brought him back to call center related analytics. He holds a BS degree in Economics from the Pennsylvania State University.
June 15, 2022 by Richard Britt, Vice President of Artificial Intelligence
Rick Britt, VP of AI, explores how individuals and organizations alike are consider advancing allyship, and shares five ways to be a more effective ally within the contact center.Read more
July 02, 2021 by Richard Britt, Vice President of Artificial Intelligence
A byline from Rick Britt, CallMiner's VP of AI, shares why collecting data alone doesn’t make you data-driven. He offers tips for how organizations can take the necessary steps to clean, define, store, and analyze data for customer insights.Read more
March 07, 2019 by Richard Britt, Vice President of Artificial Intelligence
Organizations are building in-house data science or Artificial Intelligence teams to use emerging technology and techniques to harness the power of their data. With the growth of these internal data science teams, companies want greater control of all aspects their data programs so they’re more nim [...]Read more