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Peter Ryan is a globally recognized expert in customer experience (CX) and business process outsourcing (BPO). As the President and Principal Analyst at Ryan Strategic Advisory, he offers market insights, brand development initiatives, and actionable data to organizations within the customer experience services ecosystem. Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters such as vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning. Peter’s thought leadership has earned him accolades including being named among Fonolo’s Top 16 Analysts Covering Customer Experience and securing the top spot on CallCentreHelper.com’s Best Respected Contact Center Professional rankings. He has also been featured in the Nearshore Americas Power 50 influencers list. Beyond his advisory roles, Peter co-hosts the “CX Files” podcast, where he engages with leading analysts, thinkers, and practitioners to discuss the future of customer experience, emerging trends, and evolving customer expectations. Peter Ryan’s dedication to the CX and BPO sectors is evident through his extensive research, strategic guidance, and active participation in industry discourse, making him a pivotal figure in shaping the future of customer experience management.
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