Nic Morrison

Sr. Consumer Insights Analyst

Nic Morrison, Business Analyst, has always been obsessed with language. They're an avid reader, writer, and storyteller, and that transfers directly to their fascination with Speech Analytics. Nic has been working with CallMiner as a tool for speech analytics for over 6 years now and is always eager to find the best way to utilize the tool to find the human story behind the conversations and the data.   

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CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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