Martin Teasdale

Contact Centre Expert, Get out of Wrap

Martin Teasdale started in call & contact centres as an agent on the phones in a Contact Centre in London following university and has stayed in the industry he loves ever since. Martin progressed in Operations from Team Leader, Contact Centre Manager, Head of Sales, OBTM Director through to a Senior Director of Quality Solutions before leaving employment to focus on his podcast and community as a solopreneur. Martin is passionate about the Call & Contact Centre Industry and helping others and it was this that led to Martin setting up the UK’s first podcast dedicated to this industry, called ‘Get out of Wrap’ in May 2019. Now at 150 episodes Get Out of Wrap has become a UK Call & Contact Centre institution. Martin has also created the Team Leader Community which is an online community for Team Leaders, managers and aspiring Team Leaders.

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CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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