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With over 25 years experience in the fast-evolving worlds of CX and AI, Mark has partnered with some of the world’s most recognisable brands to deliver transformational change.
Passionate about keeping people at the heart of CX while embracing advanced technology for the right reasons, Mark believes this balance fuels progressive success and builds enduring partnerships. His career is built on driving customer-focused innovation, delivering exceptional returns on investment, and implementing next-level CX programmes.
Mark’s portfolio of successful projects includes work with industry leaders such as Dell, Orange, Ageas, Direct Line, Teleperformance, HSBC, TeliaSonera, E.ON, and BNP Paribas.
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