Kelsey Kraemer

Solutions Architect

Kelsey Kraemer brings a dynamic blend of technical expertise and people-centered leadership to her role as Solutions Architect at KMS Lighthouse. With nearly a decade of experience in customer engagement, leadership development, and training, Kelsey is passionate about driving meaningful change through knowledge management and human-centered design.

At KMS Lighthouse, Kelsey leverages her deep understanding of omnichannel communication, knowledge and learning management to help empower teams and elevate customer experiences. Her approach is rooted in the belief that every interaction is an opportunity to make a positive impact, on individuals, teams, and the business as a whole.

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CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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