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Jenna Arce brings over 24 years of management expertise to drive transformative change. Specializing in change management, she has led initiatives that elevate patient satisfaction and optimize operations, fostering a culture of excellence and innovation at Gonzaba.
In her role, Jenna also serves as the administrator over CallMiner, where she has spearheaded a strategic, phased implementation across the organization. Her leadership has guided the deployment of agent assist tools, the development of customized scorecards, category building, and the creation of performance dashboards to enhance team alignment and accountability. Jenna leverages CallMiner Analyze, to gain insights that drive process improvement initiatives focused on elevating the patient experience. Her efforts are aimed at reducing patient churn, enhancing operational efficiency, and strengthening the Gonzaba Medical Group brand as a leader in patient-centered care.
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