Dari Damazo

Customer Experience Leader

As Atlanticus’ SVP of Digital Support Services, Dari Damazo builds and executes on the overall CallMiner and boost.ai strategies in addition to helping Atlanticus accelerate other digital capabilities and competencies. Her Analyst team leverages CallMiner and boost.ai to ensure Atlanticus is providing an optimal customer experience across Customer Service, Chatbot, Live Chat, and Collections channels. Dari is a Six Sigma Greenbelt and Certified Scrum Product Owner with 24 years of experience in Operations management and performance, business strategy, technology design and implementation, program and process design, and program and project management.

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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